Director, Community-Based Services

Claratel Behavioral Health•Atlanta, GA

6d•Onsite

About The Position

The Director, Community-Based Services provides clinical and business management and oversight of community-based programs across several levels of care. The role is responsible for quality client care, staff performance, and participation in organizational initiatives. Programs currently in the department include Case Management, Targeted Case Management, and Supported Employment. The Director oversees program operations, budgets, personnel, contracts, and compliance with contractual and regulatory requirements, including CARF and DBHDD. The role also ensures appropriate clinical functioning, high-quality documentation, ethical service delivery, clinical supervision, and ongoing staff education. The Director contributes to organizational goals through collaboration, leadership development, and consistent professional leadership. Work takes place in clinic and community settings, Monday through Friday, 8:15 a.m. to 5:00 p.m. Some evening and weekend hours may be required according to program needs. Travel throughout DBHDD Region 3 is required, with occasional travel elsewhere in Georgia. The position requires use of a computer, telephone, fax, copier, and scanning machine, along with a valid Georgia driver’s license, acceptable motor vehicle record, completion of an agency-sponsored defensive driving course and other required training, and successful pre-employment drug screening and fingerprint background check.

Requirements

Demonstrated success in upper management.
Two years of administrative experience.
Two years of experience in behavioral health service delivery.
Current Georgia license as an LPC, LCSW, or LMFT.
Ability to communicate effectively with coworkers, internal and external customers, the public, clients, and families.
Ability to handle stressful situations with composure.
Ability to demonstrate initiative, flexibility, and professionalism.
Ability to communicate well with others.
Ability to shift between tasks quickly with little disruption.
Ability to work within medical and recovery model frameworks.
Ability to work with co-occurring disorders.
Ability to work effectively with diverse populations.
Valid Georgia driver’s license and motor vehicle record.
Successful completion of an agency-sponsored defensive driving course and other agency-required training.
Successful pre-employment drug screening and criminal history fingerprint background check.

Responsibilities

Develop and monitor budgets for programs under the Director’s supervision.
Manage personnel matters for assigned programs, collaborating as appropriate.
Use data to guide daily operational decisions and long-term planning.
Oversee program compliance with contractual and regulatory requirements, including CARF and DBHDD.
Model excellent communication and customer service with internal and external clients.
Ensure a safe environment and therapeutic milieu for staff and clients.
Manage contracts with DBHDD and external agencies.
Ensure appropriate clinical functioning across assigned programs.
Ensure high-quality documentation through reviews, audits, and adherence to the DBHDD provider manual and agency guidelines.
Ensure ethical standards and the highest level of service provision.
Support staff development through clinical supervision and ongoing education.
Provide clinical leadership to promote best practices.
Develop and promote collaborative internal and external relationships.
Support and implement agency strategic goals.
Develop potential leaders to support substantive contribution and leadership succession.
Demonstrate consistent clinical and professional leadership presence.