Director, Community-Based Services

Claratel Behavioral Health•Atlanta, GA

About The Position

The Director, Community-Based Services is an important member of a multidisciplinary team and provides clinical and business management and oversight of community-based programs across several levels of care. The role is responsible for quality client care, staff performance, and participation in organizational initiatives. Programs currently in the department include Case Management, Targeted Case Management, and Supported Employment. The director oversees program operations, budgets, personnel, contracts, and compliance with contractual and regulatory requirements, including CARF and DBHDD requirements. The role also provides clinical leadership, promotes high-quality documentation and ethical care, supports staff development through clinical supervision and ongoing education, and contributes to agency strategy and leadership succession. Work is conducted in clinic and community settings. The regular schedule is Monday through Friday, 8:15 a.m. to 5:00 p.m.; some evening and weekend hours may be required according to program needs. Travel throughout DBHDD Region 3 is required, with occasional travel elsewhere in Georgia.

Requirements

Demonstrated success in upper management.
Two years of administrative experience.
Two years of experience in behavioral health service delivery.
Current Georgia license as an LPC, LCSW, or LMFT.
Ability to communicate effectively with coworkers, internal and external customers, and the public.
Ability to interact and communicate effectively with clients and families.
Ability to handle oneself well under stressful situations.
Ability to demonstrate initiative, flexibility, and professionalism.
Ability to communicate well with others.
Ability to shift between tasks quickly and with little disruption.
Ability to work within medical-model and recovery-model frameworks.
Ability to work with co-occurring disorders.
Ability to work effectively with diverse populations.
Must pass a pre-employment drug screen and fingerprint background check.
Must have a valid Georgia driver’s license and motor vehicle record.
Must complete and pass the agency-sponsored defensive driving course and all other agency-required trainings.

Responsibilities

Develop and monitor budgets for all programs under the director’s supervision.
Manage personnel matters for staff under the director’s responsibility, collaborating as appropriate.
Use data-driven decision-making in daily operations and long-term planning.
Oversee program compliance with contractual and regulatory requirements, including CARF and DBHDD requirements.
Model excellent communication and customer service with internal and external clients.
Ensure environmental safety and a therapeutic milieu for staff and clients.
Manage contracts with DBHDD and external agencies.
Ensure appropriate clinical functioning across supervised programs.
Ensure high-quality documentation through reviews, audits, and adherence to the DBHDD provider manual and agency guidelines.
Ensure ethical standards and the highest level of service provision.
Support staff development through clinical supervision and ongoing education.
Provide clinical leadership that promotes best practices.
Develop and promote collaborative internal and external relationships.
Support and implement agency strategic goals.
Develop potential leaders to support substantive contribution and leadership succession.
Demonstrate consistent clinical and professional leadership presence.