Senior Director, Collections Operations

Octane•Irving, TX

5h•$150,000 - $180,000•Hybrid

About The Position

Octane is hiring a Senior Director, Collections Operations to lead and optimize end-to-end delinquency management and loss mitigation strategy. The role builds and empowers a high-performing team, establishes repeatable and efficient processes, reduces operating risks and costs, and translates strategic vision into operational plans that deliver measurable business outcomes. As a functional subject matter expert, the Senior Director maintains rigorous compliance with federal and state collection laws and guides the team through complex loan servicing scenarios. The position is hybrid in Octane’s Dallas office. The role requires progressive financial services leadership experience and a track record of continuous improvement in fast-paced environments. The stated base salary range is $150,000 to $180,000, with the offer based on location, qualifications, and internal equity. Total rewards also include stock options and the benefits listed in the posting.

Requirements

Bachelor’s degree or equivalent experience.
15+ years of progressive financial services leadership across Collections, Compliance, Account Management, and Customer Success.
10+ years of management experience building, developing, and scaling high-performing teams to drive business results.
Demonstrated ability to convert long-term strategic vision into actionable operational plans and execute them successfully.
Ability to build trusted, collaborative relationships across organizational levels, including with executive stakeholders and cross-disciplinary teams.
Strong analytical and problem-solving capabilities.
Advanced proficiency in Microsoft Office tools, including Excel, PowerPoint, Visio, and Word.
Strong organization and attention to detail, with the ability to prioritize competing demands, navigate high-pressure environments, and meet strict deadlines.
Ability to align diverse stakeholder priorities, set clear expectations, and proactively eliminate roadblocks to deliver outcomes.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt.

Responsibilities

Maintain an accessible, visible presence to motivate staff, support career development, and drive team engagement.
Build and lead a high-performing team by fostering trust, accountability, inclusion, and continuous growth, while developing and empowering talent.
Direct employee training and operational oversight to ensure adherence to federal, state, and internal policies governing collections and loan servicing; identify and correct process gaps.
Oversee delinquency and loss prevention activities, providing strategic direction to drive team performance and business goals.
Collaborate on the design, execution, and continuous refinement of collection strategies to minimize delinquency and limit credit losses.
Lead process improvement initiatives to streamline workflows, establish repeatable processes, reduce operating costs, and manage risk.
Guide the team through complex loan servicing issues and potential loss scenarios, including bankruptcies, repossessions, insurance claims, deceased accounts, and impounds.
Serve as the primary escalation point for complex problem resolution and high-stakes customer situations.
Prepare executive reports and manage special projects and administrative duties as business needs evolve.