Senior Director, Clinical Operations, Home Care

Public Partnerships | PPL•New York, NY

3d•$148,000 - $166,500•Remote

About The Position

Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions. Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve. Learn more about PPL and CDPAP at https://pplfirst.com/cdpap Current, active RN license in good standing in the state of New York and New York State residency required Job Summary The Senior Director of Clinical Operations, Home Care leads the oversight of annual health assessment screenings and clinical documentation for the NY CDPAP program. This role is responsible for supervising a team of RNs reviewing vendor-provided assessments and personal assistant documentation to ensure compliance with regulatory standards and internal quality guidelines. The position plays a critical role in clinical quality assurance, staff development, and process improvement, while collaborating cross-functionally to support efficient, compliant operations.

Requirements

Experience supervising or supporting direct care staff.
Familiarity with Medicaid, managed care, or long-term care programs.
Strong attention to detail and problem-solving abilities.
Compassionate and client-centered approach to care.
Bachelor’s degree in Nursing (BSN) required
Current, active RN license in good standing in the state of New York.
Minimum of 5 years of nursing experience required.
Demonstrated experience with clinical documentation review, regulatory compliance, and quality improvement initiatives.

Nice To Haves

Master’s degree preferred.
Minimum of 2 years of supervisory, leadership, case management, quality assurance, or care coordination experience preferred.
Prior experience in home care, community health, managed care, long-term care, or population health strongly preferred.

Responsibilities

Oversee pre-employment health screenings for all new NY CDPAP Personal Assistants (PAs) in partnership with vendors contracted to perform clinical evaluations
Oversee annual health screenings for all existing NY CDPAP PAs in partnership with vendors and internal teams
Ensure assessments are completed accurately and within required timelines
Assist in escalated medical record reviews when health screening results are unclear or challenged by PAs
Review medical histories, functional status, and identified health concerns
Maintain compliance with state, federal, and agency requirements related to home care assessments
Prepare documentation for audits, surveys, and quality reviews as needed
Maintain up-to-date knowledge of home care regulations, Medicaid and managed care requirements, and agency policies
Ensure adherence to HIPAA confidentiality standards and internal protocols
Track assessment due dates and documentation requirements to ensure ongoing regulatory compliance
Support the development and updating of clinical policies and procedures
Report incidents, concerns, or significant client changes in accordance with agency protocol