Director, Clinical Operations

AMSURG•Nashville, TN

3d•Remote

About The Position

The Director Clinical Operations is responsible for Clinical Operations activities in assigned ASCs within a geographic region. This role serves as a key member of the Quality team and assumes leadership for planning and executing Quality plans in each center in order to promote patient safety, compliance with applicable CMS and State regulations and accreditation standards, and exceptional customer service.

Requirements

Demonstrated ability to bring exceptional business acumen as well as creativity to the operations and management of healthcare facilities.
Demonstrated ability to function as a strong member of a highly motivated and integrated management team.
Demonstrated ability to build and maintain a successful operating infrastructure in a service-oriented setting that sustains a company through growth.
Demonstrated ability to build and maintain a positive and energetic culture within the organization.
Bachelor’s degree from an accredited college or university
RN or APRN with 5+ years of progressive experience in perioperative management
Demonstrates an ability to consider alternatives and implement appropriate strategies.
Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
Ability to understand and interpret basic financial data.
Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
Exceptional computer skills.
Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
Must be able to work well with others.
Strong verbal and written communication skills required.
Must be detail oriented and organized.
High integrity, including maintenance of confidential information.
Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.
Based on business need, the ability to work a flexible schedule including some evenings (and weekends on rare occasions).

Nice To Haves

Previous ASC/outpatient surgery management experience strongly preferred.

Responsibilities

Acts as consultant/clinical quality subject matter expert.
Executes AMSURG clinical strategy/best practices at the site level for assigned centers.
Implements and monitors all Clinical Quality plans within center.
Manages review and approval of corporate and clinical policies and procedures at the center level.
Responds to physician partners and all provider concerns or issues related to clinical quality services or patient care as needed.
Understands the partners and the markets in sufficient depth to bring value by participating in the centers’ business planning processes as it relates to Clinical Operations.
Communicates often with center leadership, physicians, and operations, exchanging ideas and planning for the future.
Performs clinical quality due diligence for business development.
Works collaboratively with all corporate teammates as the clinical resource in support of opening De Novo centers, acquisitions, mergers and divestitures.
Works collaboratively with Operations teammate as the clinical resource in support of ASC business ventures and introduction of new service lines.
Conducts analysis of clinical staffing, supply, and drug costs making cost saving recommendations when indicated.
Partners with assigned Operations teammate regarding clinical, quality and safety/risk management activities to include corporate initiatives, trends, issues, regulatory and accreditation findings, and related plans of correction.
Provides support to Center Administrators in the development of all Center Action Plans.
Works collaboratively with Center Administrators and Operations to drive patient experience initiatives at the center level.
Provides timely and comprehensive updates to Clinical Quality Sr. Leadership regarding status of assigned Centers, updates on action items, and performance improvement.
Drive special projects as requested in partnership with other Clinical Operations team members.
Conducts clinical quality onboarding for new Center Administrators within center.
Supports ongoing educational needs of Center Administrator and clinical staff.
Actively participates in company-wide educational efforts, including Center Administrator Conference, new Center Administrator orientation, and webinars.
Contributes to educational content updates for Center Administrator orientation and onboarding.
Maintains current knowledge of CMS’ Conditions for Coverage, federal and state regulations as well as ambulatory accreditation standards (AAAHC and Joint Commission).
Supports Plan of Correction (POC) process following regulatory and accreditation surveys.
Works collaboratively with Center Administrator in completion of clinical quality corrective action plans following center assessments, accreditation, and regulatory surveys.
Educates partners regarding regulatory and accreditation standards to support continual survey readiness.
Performs targeted onsite assessments.
Supports all onsite accreditation surveys.
Provides onsite survey support as needed.
Monitors clinical quality data collection (CMS Quality Measures, specialty specific quality indicators) for portfolio of centers.
Monitors all safety event reports for assigned centers to include ensuring data quality and follow up documentation from the center.
Co-manage event root cause analysis with corporate clinical risk director and ensures action plans are implemented.
Maintains current knowledge of applicable state safety event reporting requirements.
Maintains professional knowledge base, licensure, and certifications.
Regular and reliable attendance.
Travel required 20-40%.