Senior Director, Client Engagement

Brown & Brown Insurance

3d•$160,000 - $170,000•Hybrid

About The Position

The Senior Director, Client Engagement, will play a lead role in providing consulting services across all aspects of pharmacy benefits for our National Pharmacy Team (NPT), supporting health plan clients. This client-facing role will support clients, client engagement manager (s) and internal contacts within the NPT. Responsibilities include overseeing day-to-day client service, project management, providing and reviewing vendor evaluations, and high level financial analysis.

Requirements

Bachelor’s degree
10+ years’ experience in similar role including health care or pharmacy benefit management experience
Robust project management, organizational and communication skills – written and verbal
Experience with consulting or Pharmacy Benefit Management preferred
Strong technical background and proficient computer skills – Excel, Access, Word, PowerPoint and Project Planning
Proficient critical thinking skills
Self-starter attitude with ability to work independently or in team setting
Very detail oriented with ability to self-prioritize
Ability to travel, including overnight, as needed for client meetings/functions
Self-motivated and proactive with strong initiative.
Ability to manage multiple priorities and work cross-functionally.
Strategic thinker with superior analytical and critical thinking skills.
Strong financial modeling and Excel skills.
High level of ownership and accountability.
Excellent teamwork and collaboration abilities.
Ability to communicate effectively with customers, specifically Executive level decision makers
Experience in pharmacy benefit management strategy development.
Familiarity with both pharmacy and medical data.

Nice To Haves

Experience with Qlik, Tableau or similar business intelligence tools.

Responsibilities

Providing project management to lead Brown & Brown PBM client relationships.
Overseeing implementation and ongoing processes of client deliverables and projects
Conducting quarterly reviews with clients
Responding to ongoing client issues and other client/partner requirements
Participate in vendor management activities including escalation and resolution of issues on behalf of client
Development of project plans taking into consideration the overall team and client expectations
Coordination of RFPs, renewals, and market check projects for assigned client relationships
Manage client engagement teammate within NPT
Engage in recruiting and selection process
Provide mentorship and training
Support the pharmacy analytics department in drug claims data analysis involving pharmacy client relationships and projects.
Detailed analysis of pharmacy utilization and financial performance to provide key insights to clients for trend management
Using reporting and output to identify key areas of focus, costs and trends to research and question data further
Providing commentary and recommendations based on the results to clients on an ongoing basis
Peer reviewing analyses for quality assurance
Coordination with PBMs and external vendor partners to receive necessary data, information and responses
Adhering to project timelines including requests and follow up to ensure all data is received according to project plans
As a part of renewals, RFPs, and market checks – perform contract review and negotiation with selected PBMs and vendor partners
Assist in organic growth goals through sales opportunities with NPT and existing clients.
Upsell of additional pharmacy services and pursue cross-sell referrals to broader Brown & Brown departments for non-pharmacy services opportunities.