VA Client Engagement Director

Leidos•Reston, VA

6d•Remote

About The Position

Leidos has an exciting career opportunity for a Veterans Affairs (VA) Client Engagement Director to strengthen and advance customer engagements. The VA Client Engagement Director must have extensive career experience and recognized credentials supporting VA missions and operations along with a sustained network and strong relationship building skills. The candidate must be familiar with the customer leadership across multiple Veterans Affairs Medical Centers (VAMCs) as well as multiple Veterans Integrated Service Networks (VISNs) and be able to exchange information and ideas with influencers and decision makers supporting strategy, plans and programs. In doing the above, the position requires understanding the mission, internal and external pressures and engage in shaping the environment for growth. Leidos is committed to serving Veterans and their families with transformative programs in support of their life, health, and readiness. The VA Client Engagement Director role is responsible for identifying, qualifying, and supporting capture and closure on solutions that address the most pressing challenges faced by Veterans and the VA; facilitating mission needs identification; marketing the full range of corporate capabilities; and maximizing external and internal collaboration as detailed by the roles and responsibilities below. You will be expected to continue to build the Leidos reputation and grow our presence within the customer organization. You will be responsible for executing the account plan and leading our strategy for customer engagement. You will participate in the identification and development of new opportunities and drive the win strategy for strategic captures.

Requirements

Bachelor’s degree, preferred in related technical field, and related experience, including 15+ years of prior relevant experience or Master’s degree with 13+ years of prior of experience. Additional years of experience will be considered in lieu of a degree.
Must possess extensive understanding of Government customers, doctrine, concepts, and requirements.
Demonstrated access to key government customers and industry partners with a specific focus on VAMC and VISN leadership
Experience with federal government budget, investments and acquisition processes
Demonstrated ability to develop new ideas and quickly apply ideas to help direct solution development for specific problems to support quantitative top line growth numbers.
Proven ability to work in a complex, multi-faceted organization with a wide range of customer offerings.
Ability to develop and sustain customer relationships at all requisite levels.
Excellent oral and written communication skills and able to communicate at multiple levels of the organization.
Excellent written and verbal communication skills are essential.
Candidates must be US Citizens and be eligible to obtain a security clearance.

Nice To Haves

Proven track record of successful account management at a variety of acquisition sizes.
Self-starter and ability to manage time independently without direct supervision
The ability to operate at the senior level and influence, negotiate and close

Responsibilities

Develop and maintain unparalleled customer understanding with mid and senior level leaders across the customer space with a specific focus on VAMC and VISN leadership.
Act as a subject matter expert in the customer community with a demonstrated ability to discuss and explain differentiated capabilities across multiple Leidos programs, plans and positions on key areas related to customer’s enterprise-managed information technology programs.
Develop customer specific account strategy and goals.
Ensure a coherent, integrated Leidos message to the customer while promoting corporate capabilities and solutions to meet customer needs.
Provide input to proposal, pricing, and solution strategy based on customer familiarity.
Develop strategic partnerships with industry leaders, driving innovation and new business opportunities.
Coordinate meetings with customers to develop market insight on acquisition strategy, timing and contract vehicles.
Interact routinely with various levels of management, functional leads, other staff, and customers with a specific focus on VAMC and VISN leadership.
Provide an assessment of the customer’s direction, trends and strategic opportunities in the 3-5 year time horizon providing results to strategic captures and campaigns, and to internal leaders.
Complete strategic planning by providing insights as to the evolution of and changes in the customer missions, mission approaches, and funding profiles.
Contribute to Leidos-developed competitive Intelligence reports by providing insights, assessments and recommendations on customer, partner and competitor activities, intentions and trends.
Conduct customer assessments on contract/task performance and provide feedback to the line organizations.
Work with designated capture and campaign teams to shape customer opportunities.