About The Position

The Senior Director, Chief of Staff to the CIO is a strategic and operational leader serving as a trusted advisor and extension of the CIO. This role operates with enterprise-wide scope, supporting the global IT organization across business units, regions, and corporate functions. It drives alignment, execution, and operational rigor while enabling the CIO and IT leadership team to operate effectively at scale. The position is accountable for managing the CIO agenda, enhancing leadership team effectiveness, and overseeing execution of critical IT and business transformation initiatives. It ensures clear communication, progress tracking, and delivery of high-impact programs that support enterprise priorities.

Requirements

  • Bachelor’s degree in business or a related field.
  • 12+ years of experience in IT or a related field.
  • Strong communication and interpersonal skills.
  • Proven ability to operate in a proactive way anticipating the needs of stakeholders.
  • Enacts high-quality work and has demonstrated ability to drive outcomes effectively representing C-suite.
  • Strong analytical and problem-solving skills.
  • Excellent project management and organizational abilities.
  • Proven ability to lead and develop teams.
  • Proficiency in IT software and tools.

Nice To Haves

  • Master’s degree or MBA preferred.

Responsibilities

  • Collaborate with IT leadership to develop and execute strategic initiatives.
  • Conduct in-depth analysis of operations to identify opportunities for improvement.
  • Develop and implement operational plans to achieve functional goals and objectives.
  • Oversee the development and implementation of functional policies and procedures.
  • Manage and prioritize multiple projects simultaneously, ensuring timely completion and alignment with organizational goals.
  • Streamline processes and improve efficiency through process optimization.
  • Develop and implement key performance indicators (KPIs) to measure functional performance.
  • Analyze data to identify trends and opportunities for cost savings.
  • Provide leadership and mentorship to team members.
  • Foster a collaborative and high-performance culture within the organization.
  • Identify training and development needs for staff.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Effectively communicate strategies and initiatives to stakeholders.
  • Resolve conflicts and issues related to operations.
  • Provide executive-level support to leadership, preparing presentations, and coordinating cross-team inputs for critical meetings and decisions.
  • Conduct research and analysis on functional-related topics.
  • Prepare reports and presentations for senior management.
  • Own and lead the IT Program Management Office (PMO), establishing governance, standards, and best practices for program and project execution.
  • Drive portfolio planning, prioritization, and investment alignment across IT initiatives.
  • Provide executive oversight of critical, high-impact programs to ensure delivery on scope, timeline, budget, and outcomes.
  • Implement consistent project management methodologies, tools, and reporting across the organization.
  • Establish and maintain executive dashboards, milestones, and status reporting to enable data-driven decision-making.
  • Identify and proactively manage cross-program risks, dependencies, and resource constraints.
  • Define, manage and audit enterprise-wide IT technical standards and architecture.
  • Steer the Architecture review board and ensure enablement and compliance.
  • Facilitate and present to executive stakeholders on architecture roadmaps.
  • Lead and develop program managers and staff.
  • Foster high-performance culture.
  • Support talent planning with HR.

Benefits

  • Equal opportunities to all applicants and employees
  • Will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics.
  • Prohibit harassment of any individual on any of the characteristics listed above.
  • Non-discrimination policy applies to all aspects of employment.
  • Comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal" poster.
  • Pay transparency policy is available here.
  • Commitment to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
  • Commitment to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process.
  • Accommodation requests can be made by contacting [email protected]
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