Senior Director, Business Analysis and Strategy (Marketing & Messaging Delivery)

Capital One • McLean, VA

6d • $269,600 - $335,700 • Onsite

About The Position

At Capital One, the Marketing, Messaging, and Personalization team is transforming enterprise marketing technology and operations to drive growth across all business lines. This transformation aims to achieve faster speed to market, create real-time, intelligent customer experiences, and significantly reduce risk. As a Senior Director, Business Analysis and Strategy, you will be a key thought partner to the MVP of Product and Operations, overseeing critical platforms and the marketing operations organization. This role offers a unique opportunity to navigate a complex, matrixed organization, solve high-stakes enterprise problems, and accelerate career growth in both business strategy and product leadership. You will be instrumental in developing and driving the transformation of key enterprise marketing product capabilities, optimizing operational efficiency, and defining the future role of the marketer at Capital One, with a strong emphasis on AI and managing billions of critical customer touchpoints monthly.

Requirements

• Bachelor’s Degree
• At least 5 years of experience performing quantitative analysis
• At least 5 years of experience performing qualitative analysis
• At least 3 years of experience performing people management
• At least 3 years of experience performing project management
• The ability to move seamlessly between 30,000-foot strategy and deep-dive analytical problem-solving.
• Expertise in navigating a matrixed organization and driving consensus among diverse executive stakeholders without direct authority.
• A "challenger" mindset that isn't afraid to question the status quo to find more efficient paths toward a modern enterprise state.
• A proven track record of decision-making and problem-solving based on rigorous quantitative orientation and risk management.
• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment.
• Successful track record in top-tier strategy consulting or a high-growth corporate strategy environment.

Nice To Haves

• Master’s Degree
• 5+ years of experience in people management
• 3+ years of experience in product development
• 3+ years of experience in financial modeling
• 3+ years of experience in economic forecasting

Responsibilities

• Defining the long-term and tactical roadmap for the enterprise product ecosystem, ensuring alignment with P&L goals and customer-facing excellence.
• Driving operational transformation and contributing to the definition of the marketer experience and role across the company.
• Leading cross-functional workstreams that bridge Product, Tech, and Business units to drive operational efficiency and ensure high-stakes initiatives stay on track.
• Identifying opportunities for structural transformation and designing the "rhythm of the business" to drive alignment across the senior leadership team.
• Developing enterprise strategies that drive growth, profitability, and competitive success in the face of shifting market and regulatory demands.
• Implementing new product strategies and enterprise-wide capabilities; leading P&L-focused data modeling and analytics.
• Developing and partnering broadly across functions, including Brand, LOB, and marketing operations to define the future operating model and organizational impacts of strategy.
• Managing and sequencing the delivery of business intent and executing against the transformation strategy.
• Overseeing complex programs concurrently.
• Working closely with colleagues across Capital One including: IT, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior