Sr Director, Analytics and Insights

ROI Solutions•Medford, MA

2d•Remote

About The Position

The Senior Director, Analytics and Insights is responsible for the successful delivery and growth of ROI’s analytics services, currently MiLo modeling and Epiphany Benchmarking, and for identifying and developing new analytics offerings that address client needs and strengthen ROI’s products and services. The role acts as the general manager of ROI’s analytics services and is accountable for business strategy and execution, with a strong focus on growth. The Senior Director defines long-term strategy and annual goals for analytics services and products, including financial targets and product and go-to-market strategy, and ensures successful execution for modeling services and cross-organization benchmarking. As a member of the ROI Solutions Client and Business Operations Team and Senior Leadership Team, the role influences company strategy and supports annual business goals. It builds effective partnerships with company leaders to support client and company success. The position has direct supervisory responsibilities and also coaches and mentors other company positions. It has dotted-line reporting relationships with ROI staff and CDP members who contribute to Epiphany Benchmarking and Predictive Insights. The role is remote, with the option to work hybrid or in-office, and must be performed in the Eastern Time Zone from one of the specified eligible locations. Limited travel is required, generally fewer than five trips per year for in-person work, planning, or company meetings.

Requirements

Deep knowledge or experience with data modeling and using machine-learning tools and algorithms to develop and deploy client-facing models.
Deep experience with cross-organizational benchmarking products and services.
Strong fundraising background.
Strong analytical and problem-solving skills.
Experience developing and launching new products.
Experience building and successfully executing against budgets.
Excellent verbal and written communication and presentation skills.
Excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Proficiency with Microsoft Office 365 Suite or related software.
Ability to plan agendas, lead meetings, and convey expertise.
Ability to work in the Eastern Time Zone.
Availability for limited travel, generally fewer than five trips per year, for in-person work meetings and company gatherings.
Work must be performed in one of the listed locations: AL, AR, CO, FL, IL, IN, KY, MA, MD, ME, MI, MN, NC, NH, NJ, PA, SC, TX, VA, VT, WA, WI, WV, or DC.

Nice To Haves

BS/BA in a relevant field is preferred.

Responsibilities

Ensure MiLo and Epiphany services are delivered accurately, on time, consistently, and with a strong client experience.
Establish appropriate processes, quality standards, capacity planning, and performance measures.
Drive adoption, retention, expansion, and revenue growth for MiLo and Epiphany in partnership with Client Services and Sales.
Identify unmet client needs and determine where ROI can develop scalable, repeatable analytics services to expand its portfolio.
Partner with Product, Technology, and Client Services to determine how analytics, modeling, benchmarking, and insights can enhance ROI’s broader products and services.
Define long-term strategy and annual goals for analytics services and products, including financial targets and product and go-to-market strategy.
Ensure successful execution of objectives for modeling services and cross-organization benchmarking.
Influence company strategy and support annual business goals and objectives as a member of the Client and Business Operations Team and Senior Leadership Team.
Develop effective partnerships with company leaders to support client and company success.
Supervise direct reports and coach and mentor other positions in the company.