Sr Director, Analytics and Insights
About The Position
The Senior Director, Analytics and Insights is responsible for the delivery and growth of ROI Solutions’ analytics services, currently MiLo modeling and Epiphany Benchmarking, and for identifying and developing new analytics offerings that address client needs and strengthen the company’s broader products and services. The role serves as the general manager of analytics services and is accountable for business strategy and execution, with a strong focus on growth. This includes defining long-term strategy and annual goals, financial targets, product strategy, and go-to-market strategy, then executing toward those objectives across modeling services and cross-organization benchmarking. The position is a member of the ROI Solutions Client and Business Operations Team and Senior Leadership Team, where it contributes to company strategy and annual business goals. It partners with other company leaders to support client and company success. The role has direct supervisory responsibilities, coaches and mentors other employees, and has dotted-line reporting relationships with ROI staff and CDP members who contribute to Epiphany Benchmarking and Predictive Insights. The role is remote and works in the Eastern Time Zone. It may also be hybrid or in-office if that better fits the employee’s working style. It is available only to candidates working in AL, AR, CO, FL, IL, IN, KY, MA, MD, ME, MI, MN, NC, NH, NJ, PA, SC, TX, VA, VT, WA, WI, WV, or DC. Limited travel is required, generally fewer than five trips per year, for in-person work meetings and company gatherings.
Requirements
- Deep knowledge or experience with data modeling and using machine-learning tools and algorithms to develop and deploy client-facing models.
- Deep experience with cross-organizational benchmarking products and services.
- Strong fundraising background.
- Strong analytical and problem-solving skills.
- Experience developing and launching new products.
- Experience building and successfully executing against budgets.
- Excellent verbal and written communication and presentation skills.
- Excellent interpersonal skills.
- Excellent organizational skills and attention to detail.
- Excellent time-management skills and a proven ability to meet deadlines.
- Proficiency with Microsoft Office 365 Suite or related software.
- Ability to plan agendas, lead meetings, and convey expertise.
- Ability to work in the Eastern Time Zone.
- Availability for limited travel, generally fewer than five trips per year, including travel for in-person work meetings and company gatherings.
- Work location must be in one of the listed eligible locations: AL, AR, CO, FL, IL, IN, KY, MA, MD, ME, MI, MN, NC, NH, NJ, PA, SC, TX, VA, VT, WA, WI, WV, or DC.
Nice To Haves
- BS/BA in a relevant field is preferred.
Responsibilities
- Ensure MiLo and Epiphany services are delivered accurately, on time, consistently, and with a strong client experience; establish appropriate processes, quality standards, capacity planning, and performance measures.
- Drive adoption, retention, expansion, and revenue growth for MiLo and Epiphany in collaboration with Client Services and Sales.
- Identify unmet client needs and determine opportunities to develop scalable, repeatable analytics services that expand the portfolio.
- Partner with Product, Technology, and Client Services to identify how analytics, modeling, benchmarking, and insights can enhance ROI’s broader products and services.
- Define long-term strategy and annual goals for analytics services and products, including financial targets, product strategy, and go-to-market strategy, and lead execution toward those objectives.
- Contribute to company strategy and annual business goals as a member of the Client and Business Operations Team and Senior Leadership Team.
- Develop effective partnerships with company leaders to support client and company success.
- Directly supervise employees and coach and mentor other positions in the company.
- Coordinate with ROI staff and CDP members who contribute to Epiphany Benchmarking and Predictive Insights.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
