Senior Director, Account Partner

Salesforce•Washington, DC

2d•$213,265 - $285,220

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place. Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Requirements

8+ years experience leading technology transformation programs at Fortune 500 companies
6+ years of management or internal consulting experience leading large strategic programs, including business development, management of client relationships, and/or delivery oversight
5+ years of experience leading, managing, coaching, and developing staff
Expertise in at least one of the following areas: Sales, Service, Marketing, Omni-channel, Customer Experience, Technology Delivery, and Operations
Present business value led pitches and effectively negotiate terms with commercial rigor & sound business judgment
Significant experience managing C-suite customer relationships and executive objection handling
Demonstrated ability and willingness to balance strategic thinking and ‘roll up sleeves’ to drive customer and team success
High emotional intelligence, including empathy, curiosity, and desire to improve and constantly learn
Travel is an integral part of this role
Strong academic credentials - bachelor’s degree required

Nice To Haves

relevant technical or business (MBA) post-graduate degree preferred
Track record of strong performance across blended consultative sales, technology sales and/or technology program delivery
Experience owning pursuit teams and participating in the proposal development process; demonstrated negotiation and conflict management skills
Experience leading client, internal teams, and partners (e.g. system integrators) without positional authority in all three facets of digital transformation: technology, business, and culture change
Strong technical acumen and experience working with technical teams
Prior role as an executive with excellent verbal, interpersonal, and presentation skills, with a track record of decisive decision making
Experience selling and/or delivering Professional Services in a context similar to Salesforce or a Global System Integrator type environment

Responsibilities

Lead E2E go-to-market motion to build 7- and 8-figure proposals to accelerate customer value in partnership with cross-functional teams across License Sales, Product, and Services
Serve as the primary conductor for Digital Transformation roadmaps and operating models, moving customers from Legacy Systems to AI-First Enterprises
Act as the closer for complex services pursuits, leveraging compelling direct & indirect communication to align diverse CxO stakeholders (e.g., CIO, CFO, Head of Commercial Ops)
Drive account planning across strategic Life Sciences customers, designed to deliver customer value by mapping program outcomes to commercial milestones
Self-originate pipeline and accelerate high-value opportunities by identifying untapped value within the Life Sciences ecosystem
Demonstrate commercial excellence through rigorous territory planning, deal progression, and close plans
Engage at the CxO level positioning yourself as a long-term trusted advisor from initial vision white-boarding through Program Executive Steering Committee meetings
Inspire cross-functional teams, often leading with indirect authority aross matrixed teams, including with various internal executive sponsors and external partners (i.e., system integrators and other ecosystem partners)
Utilize industry and market trends to build tangible pathways to drive scalable and sustainable Agentic innovation