Senior Director - Account Management

Hanover Research

2d • $190,000 - $220,000 • Remote

About The Position

The Senior Account Management Director ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers in the K-12 Education industry. Our Account Management team plays a critical role in driving the growth and expansion of our firm. They are passionate about the markets we serve and are dedicated to high-performance.

Requirements

• Bachelor’s degree in business, social sciences, education, communications, political science, economics, psychology, public policy or similar is highly preferred
• 10+ years of Account Management or Sales experience
• Experience within the Education field is highly desirable
• Excellent oral and written communication skills
• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client service and commercial strategies
• Ability to develop relationships, establish credibility, and conduct substantive content discussions with decision makers
• Excellent problem-solving skills and strong ability to think strategically about client management
• Ability to diagnose client needs and identify relevant solutions
• Be comfortable asking for business and resilient in pursuing revenue opportunities

Responsibilities

• Building relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutions
• Navigating Hanover’s partnership offerings on behalf of the organization, ensuring the appropriate service is provided to meet the client’s needs
• Determining appropriate tactics to drive urgency in the renewal and upsell cycle
• Creating the opportunity to expand existing relationships through cross-sell opportunities of other service offerings
• Educating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition
• Creating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clients
• Collaborating with the Content team to ensure targeted and substantive solution delivery
• Meet challenging monthly, quarterly, and annual revenue goals
• Predicting cash retention probability and reporting findings to senior leadership

Benefits

• Competitive base salary and uncapped commission earning potential
• Award-winning training program on markets, research methodologies and sales skills
• Top performers will be eligible for an annual sales incentive trip
• Starting at 18+ days Paid Time Off
• 14 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays
• 401(K) employer matching program
• Comprehensive health and dental benefits package
• Health and wellness packages with discounts to local gym
• Community service opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior