Senior Digital Sales Specialist

Dow Chemical•Midland, TX

About The Position

Dow is hiring a Senior Digital Sales Specialist, based in Marietta, Georgia, or Midland, Michigan. The role grows and nurtures existing customer relationships, sells new and existing products, and generates new customers through a fully digitalized customer experience. The specialist manages sales-process activities such as acting on leads, onboarding customers, educating and positioning customers to work with Dow through digital channels, and applying industry and product knowledge to drive sales. The position typically manages a medium-sized customer portfolio, with regional scope that may focus on a particular market segment or span multiple segments. The role supports Dow Polyurethane Systems customers in North America and works cross-functionally to improve customer service. The specialist manages leads and opportunities, maintains customer forecasts and sales plans using digital tools, shares market intelligence and customer insights, and promotes adoption of Dow’s digital channels. The position also participates in sales and product/marketing strategy discussions and supports channel purchasing strategy reviews. Candidates must have a bachelor’s degree or qualifying military experience, along with at least three years of relevant work experience. The U.S.-based position requires legal authorization to work in the United States; visa sponsorship or support for permanent residency is unavailable. Relocation assistance is not available.

Requirements

Bachelor’s degree or relevant military experience at or above U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking.
At least 3 years of relevant work experience.
Ability to work legally in the United States; visa sponsorship or support for any U.S. permanent residency process is unavailable.
Effective conflict-resolution skills.
Negotiation and sales tactics.
Solid understanding of products and product application rules.
Solid business and financial acumen, including cost, freight, and margin.
Proactive hunter mindset, excellent cold-calling skills, self-direction, and efficiency.
Technological aptitude, a data-driven approach, and willingness to adopt new technology early.
Proficiency in CRM, DSR, SmartPrice, Dow.com, and Microsoft Office.

Responsibilities

Manage existing and new customer accounts to deliver annual sales plans, including volume and variable-margin targets.
Develop customer pipelines, acquire new customers, and create growth strategies for existing customers.
Work cross-functionally to improve how Dow Polyurethane Systems serves customers in North America.
Assess, triage, cultivate, and close new leads; establish price and volume agreements and update internal systems.
Nurture customers to support growth aligned with business strategies.
Gather high-level market intelligence and customer insights and share them with internal decision-makers and stakeholders.
Use CRM, DSR, CMT, OMP, and Smart Pricing at an expert level; document call reports and selling opportunities in CRM.
Educate and position customers to use digital channels and serve as a Digital Ambassador for Dow.com and other digital enhancements.
Drive adherence to the Service Offering Framework (SOF).
Generate, triage, route, and develop leads and close opportunities in line with Lead & Opportunity Management guidelines.
Maintain and update CRM and internal tools.
Obtain and maintain customer forecasts in OMP; monitor sales against forecasts and plans using digital tools and take appropriate action.
Communicate sales forecast changes to Product Management and Supply Chain.
Adopt new technology early and support testing to optimize commercial tools.
Participate in Sales and Product/Marketing strategy calls to obtain business and pricing guidelines.
Support the annual review of channel purchasing strategy (direct or distribution) and segmentation.

Benefits

Equitable, market-competitive base pay and bonus opportunity, with locally relevant incentives.
Programs supporting physical, mental, financial, and social well-being.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources.
Employee stock purchase programs, depending on location.
U.S. Student Debt Retirement Savings Match Program, which applies the value of monthly student debt payments as if they were contributions to the Employees’ Savings Plan (401(k)).
Medical and life insurance packages with a variety of coverage options.
Travel insurance in certain countries or locations.
Training, mentoring, work experiences, community involvement, and team-building opportunities.
Role-based workplace flexibility to support productivity and personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents, including adoptive and foster parents.
Paid time off to care for sick or injured family members.
Paid time off for volunteering and Employee Resource Group participation.
Wellbeing Portal for Dow employees.
On-site fitness facilities, depending on location.
Employee discounts on online shopping, cinema tickets, gym memberships, and more.
Some locations may offer transportation allowances, meal subsidies or vouchers, and carbon-neutral transportation incentives such as bike-to-work programs.