Senior Digital Sales Specialist

Dow•Midland, MI

16h•Hybrid

About The Position

Dow has an exciting opportunity for a Senior Digital Sales Specialist! This position can be located in Marietta, GA or Midland, MI. In this role, you will be responsible for growing and nurturing existing customer relationships by selling new and existing products, as well as generating new customers, through a fully digitalized customer experience. You will be accountable for processes and tasks inherent in the sales process, including actioning leads and onboarding new customers, educating and positioning customers to partner with Dow through digital channels, and leveraging industry & product knowledge to drive sales. You will typically handle a medium-sized customer portfolio. The scope is typically regional and can be market segment specific or cross-market-segments.

Requirements

A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
A minimum of 3 years of relevant working experience.
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Nice To Haves

Effective conflict resolution skills.
Negotiation: Negotiation and sales tactics.
Product Knowledge: Solid understanding of products and product application rules.
Business/Financial Acumen: Solid business and financial acumen (cost, freight, margin, etc.).
Cold Calling: Proactive hunter with ‘owner’s mindset’ & excellent cold calling skills; self-driven and efficient.
Data Driven Approach: Technologically savvy & data driven, early adopter of new technology.
Sales Analytics Tools: Proficiency in CRM, DSR, SmartPrice, Dow.com, Microsoft Office.

Responsibilities

Develop customer pipeline, adding new customers and developing existing customers growth strategies:
Account Management for existing and new Customers to deliver the annual sale plan (volume and variable margin targets).
Work cross-functionally to drive internal improvements in how Dow Polyurethane Systems serves customers in North America.
Assess, triage, cultivate and close new leads as necessary, including establishing price/volume agreements and updating those in internal systems.
Nurture customers to support growth aligned with business strategies.
Gather high-level market intelligence and customer insights and share those with internal Dow decision makers and stakeholders.
Use CRM, DSR, CMT, OMP and Smart Pricing at “expert” level. Utilizes CRM to document reports of call and document all selling opportunities.
Educate and position customers to use digital channels and act as a Digital Ambassador for Dow.com and other digital enhancements.
Drive adherence to Service Offering Framework (SOF).
Lead & Opportunity Management:
Grow the portfolio by generating, triaging, routing, developing leads and closing opportunities in line with L&OM guidelines.
Maintain and update CRM and internal tools.
Digital Tools and Platforms:
Obtain and maintain customer forecasts in OMP.
Monitor sales vs. Forecast/plan through digital tools and take action accordingly.
Communicate changes in sales forecasts to Product Management and Supply Chain.
Be an early adopter of new technology, support testing for optimizing commercial tools.
Participate in Sales, Product/Marketing strategy calls to obtain business and pricing guidelines.
Support annual review of Channel purchasing strategy (direct/distribution) and segmentation.

Benefits

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)