Senior Digital Experience Consultant
About The Position
The Senior Digital Experience Consultant partners across CI, Cat Digital, analytics, and regional teams to identify customer and business needs, develop recommendations and business cases, align stakeholders, and initiate priority projects that improve the digital customer experience and support business growth. The role primarily supports CORE priorities while contributing to broader CI initiatives as needed. The position is located in Peoria, Illinois, or Irving, Texas, and requires onsite work five days a week when not traveling. Travel is expected to be up to 10%. Relocation assistance is available for the right candidate. Visa sponsorship and ISE assistance are not available.
Requirements
- Decision-making and critical-thinking skills to evaluate and prioritize opportunities and recommend an appropriate course of action.
- Problem-solving and strategic-thinking skills.
- Influencing skills to build alignment and move opportunities forward.
- Customer focus, relationship management, and effective communication skills.
- Project management and organizational skills.
Nice To Haves
- Experience in digital commerce, customer experience, or related commercial roles, working with customers, dealers, or field teams to understand needs and identify opportunities.
- Experience developing business cases and recommendations that turn ambiguous opportunities into actionable direction.
- Experience working across a matrixed organization and influencing stakeholders.
Responsibilities
- Identify opportunities to improve digital customer and dealer experiences based on CI priorities and customer needs.
- Explore and apply AI and emerging digital capabilities to improve customer experiences, uncover insights, and help solve business problems.
- Partner with analytics teams to use data and insights to evaluate opportunities and inform recommendations.
- Translate customer and business needs into a clear vision, recommended direction, and business case.
- Bring together CI, Digital, regional, and other business partners to shape solutions and build alignment.
- Initiate priority projects and transition execution to the appropriate Digital or regional teams.
Benefits
- Medical, dental, and vision benefits
- Paid time off, including vacation, holidays, and volunteer time
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
