Senior Digital Adoption Specialist (contract - 19 months)

Export Development Canada • Ottawa, ON

2d • CA$96,557 - CA$128,743 • Hybrid

About The Position

Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. This role is a contract position for 19 months. The Digital & Technology Solutions (DTS) group, under the leadership of the Chief Information Officer, was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Within Technology Operations & Services, the Workplace Solutions / Digital Employee Experience (DEE) is EDC’s digital employee experience hub, empowering colleagues by integrating and promoting innovative workplace technologies and building a fearless digital culture. Our team bridges the gap between technology and day-to-day work by driving adoption of the Microsoft 365 suite (including M365 Copilot) through practical enablement, engaging learning experiences, and data-informed improvement. By strengthening digital proficiency and reducing friction in how employees get support and utilize digital tools, we help unlock the productivity enhancements that support EDC’s 2030 strategy and our ability to deliver outcomes with speed and impact.

Requirements

• Post-secondary degree in a related field, which could include Computer Science, Business Administration, Marketing or Communications.
• Minimum 5 years of progressive experience in digital enablement, change management or technology adoption roles.
• Demonstrated experience acting as the primary lead for external partners supporting enterprise adoption initiatives, including defining scope and success criteria, governing delivery, managing dependencies and risks, and ensuring partner contributions drive measurable adoption outcomes.
• Hands-on experience with Microsoft Copilot or other AI Technology, and helping business teams adopt AI into their Ways of Working, even better if you have experience with Agentic AI solutions and Copilot Studio.
• Proven ability to design, lead, and evolve enablement and change programs, including program and initiative planning, development of adoption strategies and roadmaps and continuous improvement based on insights and feedback.
• Comfort with measurement: defining outcomes, collecting data, and using insights to improve programs.
• Proven ability to build trust, communicate effectively and drive alignment across functional groups, experience working with both leaders and individual contributors.
• Experience with IT Service Management and ITSM / ticketing tools (e.g. Service Now, JIRA).

Nice To Haves

• Experience building Communities of Practice (Champions networks, peer learning communities) and sustaining community engagement.
• Experience applying formal change management frameworks (e.g., Prosci, ADKAR, or similar methodologies) to support sustained behavior change, stakeholder engagement, and technology adoption outcomes.
• Business Analyst / Business Relationship Management certification (BRMP, CBAP or other) and/or the ability to facilitate stakeholder working sessions and turn requirements into outcomes.
• Experience working in a Digital Employee Experience or Digital Adoption team - moving beyond reactive support to proactive design, improving employee experience through XLA development, implementing voice-of-the-employee insights and development of adoption analytics.
• Bilingual in both official languages (English and French).

Responsibilities

• Support the roll-out of M365 Copilot and associated generative AI capabilities across EDC through role-based enablement, learning paths, and practical “how-to” guidance.
• Develop and maintain engaging learning materials (job aids, micro-learning, demos, prompt guidance) that help employees integrate Copilot into everyday workflows and improve proficiency.
• Partner with stakeholders (e.g., Communications, Change Management, Learning and Development, business and operations groups) to plan adoption moments such as office hours, learning events, and targeted sessions.
• Facilitate workshops with business and operations teams to uncover high-value AI use-cases and work with our Digital Workplace and AI CoE teams to move use-cases from ideation to delivery.
• Design and deliver practical enablement that builds employee proficiency across the M365 toolset, using multiple channels and formats (live sessions, self-serve content, intranet/Viva resources).
• Create memorable, user-friendly content and campaigns that accelerate adoption and help employees self-serve effectively.
• Contribute to NEXUS outcomes by supporting initiatives that improve end-user experience through better enablement, proactive engagement, and practical guidance that reduces friction in how employees work.
• Help build and energize communities (e.g., Digital Champions networks, Viva Engage communities) to amplify peer learning, share success stories, and reduce “us vs. them” barriers between business and technology teams.
• Define measurable outcomes for adoption initiatives (e.g., participation, satisfaction, usage lift, qualitative feedback), and use insights to refine content, coaching, and campaigns.
• Analyze the adoption of metrics and end-user sentiment to make informed recommendations and prioritize continuous improvements.

Benefits

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior