Product Operations Specialist (12 months contract)

HelloFresh • Toronto, ON

2d • Hybrid

About The Position

We’re seeking a detail-oriented and collaborative Product Operations Specialist to help drive the success of key product initiatives across our HelloFresh and Chefs Plate brands. In this role, you’ll play a vital part in ensuring our customer-facing content—both print and digital—is accurate, engaging, and aligned with brand standards. Reporting to the Manager, Product Operations, you’ll orchestrate key digital assets such as photography and menu content, partnering closely with our offshore team to ensure seamless and timely execution of weekly responsibilities. Beyond day-to-day execution, you’ll also contribute to backlog projects that support the evolution and innovation of our brands, helping to identify and implement process improvements that drive efficiency and scalability. By collaborating across internal and global teams, your work will directly enhance the customer experience and support HelloFresh’s mission to deliver high-quality meals.

Requirements

• 2–3 years of experience in a fast-paced, dynamic environment
• Strong attention to detail
• Excellent communication and collaboration skills; able to clearly escalate issues, work cross-functionally, and liaise with stakeholders across levels, including leadership.
• Advanced proficiency in Google Sheets, including complex formulas and data manipulation; experience building or improving internal tools and dashboards.
• Strong organizational and time management skills, with the ability to juggle multiple priorities and weekly deadlines.
• Proactive and solutions-oriented—you take ownership, anticipate challenges, and continuously look for ways to improve processes.
• Comfortable working independently, with strong critical thinking and problem-solving skills.

Nice To Haves

• Experience or education in food, content editing, or related fields.
• Experience with SQL or a strong interest in learning is considered a valuable asset.

Responsibilities

• Oversee weekly recipe and menu content workflows, ensuring high-quality, accurate, and engaging customer-facing materials (print & digital).
• Drive workflow efficiency by identifying and addressing operational bottlenecks in collaboration with cross-functional teams. Leverage internal tools, resolve system bugs, and support critical technical issues.
• Serve as a key expert in internal tools and content systems, using this expertise to support teams, optimize processes, and champion continuous improvement initiatives.
• Lead or contribute to key Product projects, including new product development (NPD), experimentation, and process rollouts. Apply change management strategies to drive efficiency and scalability.
• Act as the main point of contact for weekly operations, partnering with offshore teams and internal stakeholders. Oversee the Canadian photo briefing process to maintain consistency and content accuracy.
• Manage recipe databases and content systems, execute data clean-up tasks, and analyze datasets to uncover insights that guide product and process decisions.
• All other duties, as assigned

Benefits

• Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Competitive RRSP matching program offered
• Generous vacation and PTO to help you create a good work-life balance.
• A parental leave top-up program for expectant parents.
• We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed