Senior Product Operations Specialist (12 Months Contract)

HelloFresh • Toronto, ON

3d • Hybrid

About The Position

The Senior Product Operations Specialist will own the operational lifecycle of product development, launch, and maintenance for HelloFresh and Chefs Plate. Reporting to the Manager, Product Operations, you will bridge the gap between strategy and execution, ensuring our Product teams operate at peak efficiency. You will be the primary driver for process scalability, enabling the organization to innovate at speed while maintaining high standards for customer-facing digital and print content.

Requirements

• 3–5+ years of experience in product operations, program management, or a similar fast-paced operational role.
• Advanced proficiency in Google Sheets and SQL is a must. You should be comfortable manipulating large datasets to drive operational decisions.
• Exceptional written and verbal communication skills, with a proven ability to manage complex cross-functional relationships and influence stakeholders.
• A self-starter mindset with the ability to work independently, troubleshoot complex issues, and proactively seek out process improvements.
• An unwavering eye for detail and the organizational skills required to manage multiple high-stakes deadlines simultaneously.

Nice To Haves

• Experience using Photoshop tools and/or AI-gen image

Responsibilities

• Cross-Functional Leadership: Proactively manage and deepen relationships with key stakeholders (HelloConnect, FSQA, etc.) to streamline the uploading, activating, and auditing of weekly recipe and menu content
• Program Management: Lead the implementation of internal tech or digital UI enhancements that impact the Canadian market by managing timelines and deliverables with internal teams and external providers.
• Operational Excellence: Act as the Canadian Superuser and subject matter expert for internal recipe/menu content systems, providing technical guidance and leading local operational updates.
• Process Innovation: Take initiative to identify, design, and implement new operational processes and project management tools that improve the scalability and effectiveness of net-new product launches.
• Data & UX Insights: Lead UX testing initiatives from setup to analysis; leverage data to measure the impact of the digital customer experience and provide actionable recommendations.
• Mentorship: Support and coach team members, fostering a culture of continuous learning and product operations domain expertise.
• All other duties, as assigned

Benefits

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed