Director, Digital Workplace Adoption

F12.net•Calgary, AB

5d•Onsite

About The Position

The Director, Digital Workplace Adoption (DWA) is a hands-on, outcome-focused leader responsible for driving safe, effective, and measurable AI adoption across F12.net and our MSP customer base. Clarity, precision, and the ability to simplify complex concepts are essential. This role requires a practical communicator who can organize, listen, prioritize, and manage time effectively — paired with genuine care for people and change. The Director translates business goals into role-based AI and Digital Workplace scenarios (e.g., Copilot for M365, Power Platform, modern collaboration practices) and ensures value realization through change management, governance, training, and continuous improvement.

Requirements

8–10+ years in Modern Work / Collaboration / Digital Workplace / Change Management roles, with 3–5+ years leading DWA or AI adoption programs in an MSP or SI
Demonstrated practice leadership (people leadership, portfolio ownership, revenue/margin accountability)
Hands‑on delivery experience with M365 Copilot, Power Platform, and Digital Workplace adoption: assessments, pilots, rollouts, enablement, value realization
Working knowledge of Microsoft 365, Teams, SharePoint, Viva; Entra ID (Azure AD); Purview/Information Protection; DLP
Proven change management expertise (Prosci/ADKAR or equivalent) and enterprise scale training program design
Ability to instrument telemetry and translate insights into business outcomes and executive level narratives
Strong pre‑sales and GTM experience: discovery, SOW development, proposals, executive presentations
High attention to detail; strong organization, prioritization, and execution in a fast paced MSP environment
Eligible to work in Canada; willingness to travel to client sites as needed

Nice To Haves

Problem solving & critical thinking
Detail orientation with disciplined execution
Organization and ability to multi‑task across concurrent engagements
Change leadership & stakeholder management
Data-driven decision making and value storytelling
Consultative communication and teamwork

Responsibilities

Define the Digital Workplace & AI (DWA) adoption strategy and roadmap; set annual OKRs aligned to business outcomes and customer value
Build repeatable DWA service offerings (assessments, pilots, enterprise rollouts, optimization programs) with clear artifacts, pricing, and success criteria
Lead stakeholder analysis, communications, training, and a champions program to scale digital workplace and AI adoption across functions
Govern responsible AI and DWA usage (data access, sensitivity labels, DLP, guardrails) in partnership with Security/GRC and Modern Work teams
Design role-based Digital Workplace and AI scenarios as well as prompt guidance for executives, managers, ICs, and frontline workers
Establish telemetry and dashboards (usage, activation, scenario KPIs) and publish value realization reporting
Partner with Sales & Marketing on pre‑sales discovery, proposals/SOWs, and executive briefings; support renewals and expansion opportunities
Align with Microsoft programs/funding; maintain relationships with Microsoft field and partner teams to accelerate DWA adoption
Run delivery governance (methods, QA gates, reusable assets); drive utilization, margin, and customer satisfaction
Coach and manage a team of DWA adoption practitioners (trainers, change managers, modern work specialists); set goals, feedback cycles, and development plans
Coordinate and mature internal F12 DWA adoption; share exemplars, playbooks, and best practices
Identify risks and issues; lead corrective actions and continuous process improvements
Standardize intake and approval processes for Copilot features, connectors, and Power Platform and Digital Workplace solutions
Conduct post-engagement reviews; capture lessons learned and evolve the DWA portfolio over time
Perform additional related duties as required