Enterprise - Senior DevOps Engineer - Linux, Kubernetes, Python
About The Position
Erias Ventures is seeking a Senior DevOps Engineer to provide Tier I/II support for an integrated watchfloor capability in a 24×7/365 operational environment. The engineer will act as the single point of contact between the service provider and operational users, handling incidents through a standardized ticketing system and providing initial diagnosis and first-contact resolution for standard issues. Unresolved incidents are escalated to Tier II support using established procedures. The role includes communicating incident status to users, documenting troubleshooting and resolution steps to maintain and expand the knowledge base, and providing operational coverage through rotating 12-hour shifts beginning at 0500 and 1700 daily on two-week rotation schedules. The position also requires availability for 24/7 call-in support for critical system discrepancies and travel for information-system installation, maintenance, and troubleshooting. A current Top-Secret/SCI clearance with polygraph is required; clearance sponsorship or nomination is not available.
Requirements
- Current Top-Secret/SCI security clearance with polygraph; candidates cannot be sponsored or nominated for a government security clearance for this position.
- Eight years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, and DevSecOps.
- Bachelor of Science in Engineering or Computer Science, or an allowed experience substitution: four years of experience in lieu of a bachelor's degree, or two years of experience with a master's degree in Engineering or Computer Science.
- Recent experience within the last three years with Kubernetes, containerization, and cluster orchestration.
- Linux system administration experience, including RHEL/CentOS or similar systems.
- Python and Bash scripting experience.
- Docker experience.
- Recent hands-on Kubernetes and cluster orchestration experience within the last three years.
- Cloud deployment experience.
- Familiarity with security-focused environments.
- Active IAT II CWIP / DoD 8570-compliant certification, such as Security+.
- CCNA certification.
- Availability for 24/7 call-in support for operational system critical discrepancies.
- Willingness to travel for information-system installation, maintenance, and troubleshooting.
Responsibilities
- Provide Tier I/II support for an integrated watchfloor capability in a 24×7/365 operational environment.
- Serve as the single point of contact between the service provider and operational users.
- Capture, log, categorize, and prioritize incidents using a standardized ticketing system.
- Perform initial diagnosis using established knowledge bases and incident models.
- Attempt first-contact resolution for standard issues, including password resets, account access, basic navigation, and known errors.
- Escalate unresolved incidents to Tier II support through functional escalation procedures.
- Communicate incident status to users throughout the resolution lifecycle.
- Document troubleshooting steps and resolution actions to maintain and expand the knowledge base.
- Provide coverage through rotating 12-hour shifts on two-week rotation schedules.
- Provide 24/7 call-in support for critical operational system discrepancies.
- Travel for information-system installation, maintenance, and troubleshooting.
Benefits
- Above-market hourly pay.
- 11% Roth or Traditional 401(k) with immediate vesting and deposit.
- Spot bonuses for assisting with business development and company growth.
- Professional development bonuses for certificates and degrees.
- Company-subsidized medical coverage.
- 100% company-paid vision and dental coverage.
- 100% company-paid long-term disability, short-term disability, and group life insurance.
- Monthly wellness reimbursement.
- Paid time off with flexible work schedules and a birthday off.
- Amazon Prime membership and monthly internet reimbursement.
- Technology and productivity allowance for equipment and supplies.
- Morale-building and company events.
- Onboarding and annual swag.
- Company-paid professional development and training.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
