Enterprise - DevOps Engineer - Linux, Kubernetes, Bash, Docker
About The Position
Erias Ventures is seeking a DevOps Engineer to provide Tier I/II support for an integrated watchfloor capability in a 24×7/365 operational environment. The engineer will serve as the single point of contact between the service provider and operational users, managing incidents through a standardized ticketing system and providing initial troubleshooting and user support. The role provides coverage through rotating 12-hour shifts beginning at 0500 and 1700 daily, aligned with two-week rotation schedules. The position requires a current Top-Secret/SCI clearance with polygraph. Candidates cannot be sponsored or nominated for a government security clearance for this position. A Bachelor of Science in Engineering or Computer Science is required, with stated experience substitutions available.
Requirements
- Current Top-Secret/SCI security clearance with polygraph; clearance sponsorship or nomination is not available for this position.
- Bachelor of Science in Engineering or Computer Science, or four years of experience in lieu of a bachelor's degree; two years of experience may be substituted with an MS in Engineering or Computer Science.
- Four years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, and DevSecOps.
- Recent experience within the last three years with Kubernetes.
- Recent experience within the last three years with cluster orchestration.
- Recent experience within the last three years with containerization.
- Linux system administration experience, including RHEL/CentOS or similar.
- Scripting experience with Python and/or Bash.
- Experience with Docker.
- Cloud deployment experience.
- Familiarity with security-focused DevOps practices.
- Availability for 24/7 call-in support for operational system critical discrepancies.
- Active IAT II CWIP / DoD 8570-compliant certification, such as Security+, and CCNA certification.
Responsibilities
- Provide Tier I/II support for the integrated watchfloor capability.
- Serve as the single point of contact between the service provider and operational users.
- Capture, log, categorize, and prioritize incidents in a standardized ticketing system.
- Perform initial diagnosis using established knowledge bases and incident models.
- Attempt first-contact resolution for standard issues, including password resets, account access, basic navigation, and known errors.
- Escalate unresolved incidents to Tier II support through functional escalation procedures.
- Communicate incident status to users throughout the resolution lifecycle.
- Document troubleshooting steps and resolution actions to populate and expand the knowledge base.
- Provide 24/7/365 coverage through rotating 12-hour shifts.
Benefits
- Above-market hourly pay.
- 11% Roth or Traditional 401(k) with immediate vesting and deposit.
- Spot bonuses for assisting with business development and company growth.
- Professional development bonuses for certificates and degrees.
- Company-subsidized medical coverage.
- Company-paid vision and dental coverage.
- Company-paid long-term disability, short-term disability, and group life insurance.
- Monthly wellness reimbursement.
- Paid time off with flexible work schedules and a birthday off.
- Amazon Prime membership and monthly internet reimbursement.
- Technology and productivity allowance for equipment and supplies.
- Morale-building and company events.
- Onboarding and annual swag.
- Company-paid professional development and training.
