Enterprise - DevOps Engineer - Linux, Python, Docker

Erias Ventures•Annapolis Junction, MD

About The Position

Erias Ventures is seeking a DevOps Engineer to provide Tier I/II support for an integrated watchfloor capability in a 24×7/365 operational environment. The engineer will serve as the single point of contact between the service provider and operational users, manage incidents through a standardized ticketing system, perform initial diagnosis and attempt first-contact resolution, and escalate unresolved issues according to established procedures. The role includes communicating incident status to users and documenting troubleshooting and resolution actions to maintain and expand the knowledge base. The position provides 24/7/365 coverage through rotating 12-hour shifts beginning at 0500 and 1700, aligned to two-week rotation schedules. Candidates must hold a current Top-Secret/SCI clearance with polygraph; clearance sponsorship or nomination is not available. The expected salary range is $144,000–$158,000, depending on education and years of experience.

Requirements

Current Top-Secret/SCI security clearance with polygraph; candidates cannot be sponsored or nominated for a government security clearance under this position.
Bachelor's degree in Computer Science, or four years of experience in lieu of the degree.
Two years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, and DevSecOps; two years of experience may be substituted with an MS in Engineering or Computer Science.
Linux system administration experience, including RHEL/CentOS or similar.
Scripting experience with Python and/or Bash.
Experience with Docker.
Hands-on Kubernetes and cluster orchestration experience within the past three years.
Cloud deployment experience.
Familiarity with security-focused DevOps practices.
Active IAT II CWIP / DoD 8570-compliant certification, such as Security+.
Availability for 24/7 call-in support for critical operational system discrepancies.

Responsibilities

Provide Tier I/II support for the integrated watchfloor capability in a 24×7/365 operational environment.
Serve as the single point of contact between the service provider and operational users.
Capture, log, categorize, and prioritize incidents using a standardized ticketing system.
Perform initial diagnosis using established knowledge bases and incident models.
Attempt first-contact resolution for standard issues, including password resets, account access, basic navigation, and known errors.
Escalate unresolved incidents to Tier II support through functional escalation procedures.
Communicate incident status to users throughout the resolution lifecycle.
Document troubleshooting steps and resolution actions to populate and expand the knowledge base.
Provide rotating 12-hour shift coverage on a two-week rotation schedule.
Be available for 24/7 call-in support for critical operational system discrepancies.

Benefits

Above-market hourly pay.
11% Roth or Traditional 401(k) contribution with immediate vesting and deposit.
Spot bonuses for assisting with business development and company growth.
Professional development bonuses for certificates and degrees.
Company-subsidized medical coverage.
Company-paid vision and dental coverage.
Company-paid long-term disability, short-term disability, and group life insurance.
Paid time off with flexible work schedules and a birthday off.
Amazon Prime membership and monthly internet reimbursement.
Technology and productivity allowance for equipment and supplies.
Morale-building and company events.
Onboarding and annual swag.
Company-paid professional development and training.