Senior Development Associate, Membership Support

92nd Street Y•New York, NY

2d•$65,000 - $75,000•Hybrid

About The Position

The Senior Development Associate, Membership Support oversees Friends of 92NY membership benefit fulfillment, support concierge ticketing, and customer service. The position reports to the Manager, Membership and Digital Giving and works closely with the VP, Major Gifts and the Senior Director of Individual Giving and Membership. The role supports donor benefit fulfillment and Development operations, ticketing requests, acknowledgements, donor recognition, program underwriting, membership events, and related expense tracking. It also provides backup customer service for the Friends Line and Email and supports special initiatives such as seat plaques in Kaufman Concert Hall and Buttenwieser Hall. The position is 40 hours per week, Monday through Friday, 9 a.m. to 6 p.m., with a one-hour unpaid meal break. It is approved for a hybrid working model, which may change in the future. The compensation range is $65,000 to $75,000; the actual offer depends on factors including qualifications, relevant experience, education, certifications or licenses, and location. Applicants should submit a resume and cover letter including salary requirements.

Requirements

Bachelor’s degree.
Strong knowledge of donor databases and digital giving software, especially Salesforce, Donate2, Salesforce Marketing Cloud, and Traction Rec.
Detail oriented, with excellent writing and proofreading skills and the ability to express different perspectives and subject matter.
Strong proficiency in Microsoft Word and Excel.
Willingness and desire to attend evening and weekend programming activities to cultivate and steward key donors and prospects.

Nice To Haves

Familiarity with CRM, social media, and direct mail strategies is highly desirable.

Responsibilities

Coordinate with departments across 92NY to ensure Friends of 92NY membership benefits are accurately communicated, fulfilled, and consistently applied.
Produce constituent lists, respond to data requests, and perform data analysis to support fundraising and stewardship efforts.
Support fulfillment of ticketing requests from gift officers and 92NY leadership as a key member of the ticketing team.
Lead distribution of acknowledgement reports in accordance with established protocol and maintain and update acknowledgement templates.
Ensure donors and members at all levels are appropriately credited across the website, email, digital donor screens, and print materials.
Ensure program underwriting benefits are fulfilled.
Track membership benefits to confirm they are planned and executed by appropriate Development teams.
Work with teams to identify and pull lists for membership benefit events.
Support teams in implementing event and recognition strategies; track and assist with donor recognition opportunities and fabrication orders.
Partner with the Senior Director, Individual Giving and Membership to track related expenses.
Provide backup customer service support for the Friends Line and Email.
Support fabrication and installation of special initiatives, including Kaufman Concert Hall and Buttenwieser Hall seat plaques.
Perform related duties and tasks as assigned.