Senior Developer Success Engineer - Singapore

Temporal Technologies

4d

About The Position

The Senior Developer Success Engineer is the frontline technical expert for Temporal’s developer community, helping users deploy and scale Temporal in cloud-native environments. The role involves troubleshooting complex infrastructure and distributed-systems issues, optimizing performance and reliability, and developing automation solutions to improve the developer experience.

The engineer works directly with developers, engineering teams, and product teams to diagnose issues across Temporal workflows, SDKs, workers, and infrastructure. They use logs, metrics, and tools such as Grafana and Prometheus to reproduce bugs and guide customers toward reliable, scalable production deployments. After ramping up, the engineer is expected to independently drive technical solutions, including debugging production issues and designing infrastructure best practices, with support from experienced engineers and mentors.

The role offers opportunities to build expertise in cloud-native, large-scale distributed systems, orchestration, reliability, and observability across AWS, GCP, Kubernetes, and microservices. The technology stack includes Go, Python, TypeScript, and Java. The engineer also provides feedback that can inform platform improvements, tooling, and self-service infrastructure solutions, helping ensure reliability, performance, and developer experience remain priorities as Temporal scales.

Requirements

• At least 6 years of experience as a developer.
• Fluency in one or more of Python, Java, Go, or TypeScript is preferred.
• Experience deploying and managing medium- to large-scale architectures, such as Kubernetes or Docker.
• Experience with monitoring tools such as Prometheus and Grafana, and troubleshooting performance and availability issues.
• At least 1 year of experience in an internal or external customer-facing role.
• Passion for helping others.
• Experience working with or as part of remote teams.
• Strong written and verbal communication skills.
• Ability to seek understanding first, lead with data, and rely on facts.

Nice To Haves

• Previous experience in a customer-facing position such as a professional services consultant, solutions architect, or customer engineer.
• Experience with security certificate management and implementation.
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.

Responsibilities

• Help users deploy and scale Temporal in cloud-native environments.
• Troubleshoot complex issues across Temporal workflows, SDKs, workers, and infrastructure.
• Use logs, metrics, Grafana, and Prometheus to diagnose problems and reproduce bugs.
• Guide customers toward reliable and scalable production deployments.
• Optimize performance and reliability and help developers succeed with Temporal.
• Independently drive technical solutions, including debugging production issues and designing infrastructure best practices.
• Engage with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions.
• Share insights that inform platform improvements, tooling, and self-service infrastructure solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed