Developer Success Engineer

Inngest•San Francisco, CA

12d•$130,000 - $170,000•Hybrid

About The Position

Developer Success Engineering at Inngest combines hands-on engineering, problem-solving, and human connection. Inngest builds novel infrastructure for AI-first companies, and helping developers succeed with that infrastructure is mission critical. As a Developer Success Engineer, you will bridge the product and its users by working directly with developers to plan architectures, resolve problems, debug issues, provide guidance, and help them get the most from Inngest. You will also bring user learnings back into the product by refining documentation, shaping features, and reducing friction. This is an engineering role centered on supporting developers and troubleshooting technical issues. The role offers autonomy while ensuring users receive the support they need, including help with concerns such as billing and compliance. You will investigate issues thoroughly and provide the kind of support you would want from a vendor. The first 90 days include learning the team's support and sales approach, using Inngest and learning its architecture, shadowing the existing support rotation, assisting developers and the support inbox, joining sales calls related to solutions engineering and proofs of concept, improving support workflows, organizing user feedback and issues for the product team, and providing feedback that leads to product improvements. The company describes the role as hybrid, based in or near San Francisco, with in-person collaboration a few days a week.

Requirements

Expertise in TypeScript development, with openness to other languages such as Python and Golang.
Knowledge of and experience with queueing systems.
Outstanding written and verbal communication skills.
Ability to quickly understand and debug complex technical issues.
A track record of helping other developers succeed.
Deep empathy for developers and a commitment to excellent developer experience.

Nice To Haves

Experience working with Inngest.
Experience measuring customer success.
Experience with infrastructure.

Responsibilities

Deliver expert-level support to developers, from implementation troubleshooting to architectural guidance, and be an active presence for enterprise users.
Represent users in internal product-planning discussions.
Track down and document bugs, working with engineers on solutions.
Identify and document feature requests, uncover product-improvement opportunities, and help prioritize them.
Contribute to internal and public-facing documentation, use cases, and examples.
Support sales-led proofs of concept.
Develop and improve internal tools and integrations to optimize support workflows and improve the developer experience.
Investigate user concerns, including miscellaneous questions such as billing and compliance.