Senior Designer

Floor & Decor • Langhorne, PA

9d • Onsite

About The Position

The Senior Designer leads the store design team and provides customers with a consultative design service from project start to finish, building lasting customer relationships and brand loyalty. The role involves meeting with customers, understanding their project needs, explaining project requirements, and developing creative design concepts that reflect each customer’s personal style, lifestyle, and budget.

Senior Designers advise homeowners, interior designers, and builders on tile, wood, stone, and accessories for residential and commercial projects. They design and sell complete, functional, aesthetically appealing solutions and manage multiple customer projects through all phases, maintaining accuracy, timeliness, and consistent communication. The role also partners with store leadership and employees to move projects from inquiry to installation and support store sales and other goals.

The position works in a store setting and is frequently exposed to a warehouse environment and moving vehicles. The work environment is typically moderate to noisy. Limited travel by car may be required. The physical demands are classified as medium work, including occasional exertion of 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds. The employee often handles or feels objects and occasionally stands, walks, reaches, climbs or balances, and stoops, kneels, crouches, or crawls.

Requirements

• Design education: an associate or bachelor's degree in Interior Design; alternatively, six years of interior design experience in lieu of design education, or a combination of education and experience totaling six years.
• Internal candidates must have 24 months of experience in a Floor & Decor Designer position.
• Proficiency in basic mathematical skills.
• Self-motivated and able to multitask in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Basic computer knowledge, including the Microsoft Office suite.

Nice To Haves

• Prior retail or sales experience is preferred.
• Knowledge of hard surface flooring is a plus.

Responsibilities

• Build and maintain lasting relationships with residential and professional customers.
• Greet store customers helpfully and support walk-in design needs.
• Schedule design appointments for existing and prospective customers, and develop clientele through networking, referrals, and store-generated leads.
• Advise homeowners, interior designers, and builders on tile, wood, stone, and accessories for residential and commercial projects.
• Design and sell complete, functional, and aesthetically appealing solutions.
• Manage multiple customer projects through all phases with accuracy, timeliness, follow-up, and concise communication.
• Use company communication tools and email consistently and proficiently.
• Collaborate and communicate with store leadership and employees to manage projects from inquiry to installation and achieve sales and other goals.
• Support company initiatives and goals by modeling and coaching best practices with store employees.
• Engage with current and emerging design trends in the market.
• Understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, and MyProject.
• Participate in local professional affiliations such as ASID and NKBA.
• Perform other duties as assigned.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree