Senior Designer, Loyalty

Fanatics Betting & Gaming•New York, NY

3d•$147,000 - $194,000

About The Position

As a Senior Product Designer, you will work across the Loyalty layer of the Fanatics ecosystem, including Loyalty, Identity (account, log-in, and customer profile), and the SDK that enables seamless experiences across platforms. Loyalty is central to the customer experience, rewarding fans for their engagement across the company’s apps. The initial focus is improving existing Loyalty infrastructure and advancing rewards, Fanatics ONE, and FanCash to encourage customers to return. This is a hands-on senior role. You will own design for key features within the pod, deliver the work, and help raise the team’s design bar. You will partner closely with the Loyalty pod’s Product Manager and Engineering Manager and collaborate with designers, product managers, and engineers across the Fanatics ecosystem to keep experiences coherent across multiple apps and business lines.

Requirements

At least 4 years of experience in Product Design.
Experience owning features or a product area end to end.
Experience designing complete flows, balancing the overall area with individual interactions.
Strong visual and interaction design craft, with the ability to simplify and unify experiences.
Systems-thinking experience, including contributing to design systems and knowing when to reuse or create patterns.
Prototyping fluency and comfort using AI tools while maintaining rigor.
Understanding of data and backend realities sufficient to design feasible, resilient, and predictable interactions.
Experience giving thoughtful peer feedback and participating in design critique.
Comfort working in a mobile-first, fast-moving consumer environment with ambiguous roadmaps and shifting priorities.
Ability to collaborate with designers, product managers, and engineers across multiple apps and business lines.

Nice To Haves

Experience in loyalty, rewards, membership, or account design for consumer-facing companies.

Responsibilities

Lead end-to-end design for key Fanatics ONE, FanCash, and Rewards features, from early concepts through launch and iteration.
Drive well-scoped projects and features toward outcomes, partnering with design leadership, Product, and Engineering on scope and tradeoffs.
Contribute to the FanApp design system by applying existing patterns and proposing reusable components for rewards, offers, and other Loyalty surfaces.
Use prototyping, including in code or in the app where useful, to explore and validate behavior against real data and backend constraints; use AI tools where helpful.
Bring work to critique and provide clear, well-redlined handoffs to Engineering.
Provide peer feedback and support to designers on and around the pod.
Collaborate across the Fanatics ecosystem to maintain coherent patterns and deliver cross-tenant experiences.