Senior Design Operations (18 Month Fixed Term Contract)

Lightspeed Commerce, Inc. • Montreal, QC

4d • Remote

About The Position

We’re looking for a Senior Design Operations to join our team in North America. This role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will work closely with the Design Operations Director to ensure efficiency and effectiveness. You will assist in developing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design and UX research projects. Candidates must be based in eastern Canada and able to work within the Eastern Standard Time (EST) zone.

Requirements

• At least 3 years of industry experience on a creative team influencing culture in matrix organizations
• A strong, full understanding of design, product and engineering teams work together in the agile process.
• Analytical mindset interpreting data and informing decisions through insights
• Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail.
• Strong work ethic and interpersonal and communication skills, with the ability to build and maintain strong relationships
• Expertise collaboration software (Jira, Monday, Miro, Figma)

Nice To Haves

• Experience scaling programs and design methods (bonus!) with a goal to up-level teams at scale.

Responsibilities

• Ensure teams are set up for success and have everything they need to work effectively including: tools, skill-training, and process documentation.
• Build and maintain programs related to Design (example: analyze design reporting based on JIRA metrics and identify opportunities for improvements)
• Can influence design and product to follow best processes and identifies problems (sprints, VQA) within the design process, suggests improvements, and rolls out solutions to team
• Works efficiently and collaboratively to keep team members communicating and producing in a timely manner, minimizing feedback loop cycles
• Manages sprint ceremony calendar, including guests, and agenda
• Evaluating, implementing, and optimizing tools to enhance the team's productivity and collaboration
• Create playbooks and documentation that help scale alignment and best practices
• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, and unspoken feedback.

Benefits

• Flexible paid time off and remote work policies
• Training opportunities to grow your skills and career
• Health and wellness credit
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed