Investigator (18 month contract)

CPSO • Toronto, ON

10d • Hybrid

About The Position

The College of Physicians and Surgeons of Ontario (CPSO) is the province’s medical regulator, with a mission to serve the public interest in Ontario’s health system by ensuring patients receive quality care from fully trained, highly competent, deeply compassionate, and ethically guided doctors. This role involves investigating and/or resolving complaints regarding the practice, conduct, or capacity of physicians and surgeons in Ontario. As part of the investigative process, you will identify, obtain, and analyze relevant information and documents, including hospital and office records, reports, statements, and transcripts. You will conduct interviews and take statements from parties and witnesses, and explain College policies to all parties as required. Adaptability, flexibility, and comfort working in a high-volume work environment are invaluable, and you are expected to be a solid team player. You will maintain communication with relevant parties and legal counsel throughout the investigative process and assess complaints for resolution when appropriate, delivering investigative reports both verbally and in writing to committees and colleagues. The College is recruiting for two 18-month contract positions.

Requirements

• A regulated professional with a university degree in a related field, such as Nursing and/or Social Work
• Minimum of five (5) years of professional experience
• Must have healthcare systems background
• Experience working in healthcare clinics, and/or healthcare community facilities
• Strong analytical skills and an aptitude toward critical thinking are crucial
• Able to conduct interviews and document findings
• Demonstrated ability to navigate difficult, intense, and emotional conversations and diffuse tense situations
• Excellent written and verbal communication skills, including experience with formal report writing
• Self-directed with ability to manage complex and competing priorities and respond to unique situations as they arise
• Must have strong e-literacy skills
• Able to occasionally travel throughout Ontario
• Employees reside in Ontario
• Can attend the College office as required
• Proof of COVID-19 vaccination required (minimum two doses)

Nice To Haves

• Clinical experience in any of the following: mental health/forensic/addictions care, obstetrics, ER/ICU
• French language (both written/spoken)
• Conflict resolution/ADR/mediation skills
• Familiarity with quality principles and strategies
• Working knowledge of RHPA
• An understanding of equity, diversity and inclusion principles and their applications

Responsibilities

• Investigate and/or resolve complaints with respect to the practice, conduct or capacity of physicians and surgeons in Ontario
• Identify, obtain and analyze relevant information and documents, including hospital and office records, reports, statements, and transcripts
• Conduct interviews and take statements from parties and witnesses
• Explain College policies to all parties as required
• Maintain communication with relevant parties and legal counsel throughout the investigative process
• Assess complaints for resolution when appropriate
• Deliver investigative reports both verbally and in writing to committees and colleagues

Benefits

• CPSO is committed to being an accessible, diverse, equitable and inclusive workplace where the rights of all individuals and groups are protected and all individuals feel safe, respected, empowered, and celebrated
• The College recognizes that Employment Equity plays a crucial part in our journey towards inclusion, and actively seeks to increase its diversity by encouraging and welcoming applications from members of groups with historical and/or current barriers to equity, including, but not limited to, Indigenous peoples, members of groups that commonly experience discrimination due to race, colour, religion, beliefs or place of origin, individuals with disabilities, and members of the LGBTQ2S+ community and individuals who identify as women

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level