Senior Deposit & Fair Banking Compliance Officer

SECU•Raleigh, NC

About The Position

The Senior Deposit and Fair Banking Compliance Officer is a strategic individual contributor responsible for supporting safety and soundness, as well as member and employee experience goals. The role ensures ongoing compliance with applicable laws, rules, and regulations affecting SECU deposits and related payments. Its primary purpose is to protect the Credit Union from findings or criticism by examining bodies due to non-compliance with deposit-related regulations, policies, and procedures, while fostering a culture of compliance within the Deposits organization and alignment with SECU’s Board-approved compliance risk appetite. The position monitors regulatory developments and advises deposit business lines on compliance matters, projects, and process improvements. It helps maintain accurate regulatory disclosures, supports regulatory examinations and reporting, and assists with enterprise compliance training. The role also analyzes practices for fair servicing concerns, reports findings, and works with stakeholders to address them. In addition, it supports responses to member complaints referred by regulatory bodies and evaluates complaint data for potential UDAAP or other emerging compliance issues.

Requirements

At least 5 years of experience in risk management or compliance.
Excellent written and verbal communication skills.
Strong problem-solving skills.
Ability to lead effectively through significant enterprise-wide system and process transitions, including multiple concurrent cross-functional projects or initiatives.
Ability to apply strategic and analytical thinking to translate complex regulatory concepts into recommendations for business line and quality control processes.

Nice To Haves

Bachelor’s degree.
Compliance designation or certification, such as CUCO.

Responsibilities

Monitor regulatory agencies to stay informed about upcoming compliance changes.
Communicate regulatory changes to applicable Deposits business lines and assist with implementing new or enhanced processes.
Serve as a subject matter expert and advisor to Deposits business lines on projects and departmental initiatives with compliance requirements or impact.
Observe business line processes to identify compliance improvement opportunities and advise on proposed solutions.
Maintain accurate and available regulatory disclosures by updating and distributing revised disclosures and Change in Terms notices when applicable.
Coordinate and prepare documentation for federal and state regulatory examinations, monthly status reporting to regulators, and other regulatory requests.
Assist in reviewing and updating Deposits-related compliance training for employees across the enterprise.
Analyze SECU practices for indicators of fair servicing concerns, report findings, and collaborate with stakeholders to address concerns.
Assist with responses to member complaints originating from regulatory bodies.
Evaluate Deposits-related complaint data for possible UDAAP or other emerging compliance issues.
Collaborate with Deposit Compliance leadership and business line stakeholders to recommend and develop solutions addressing complaint root causes, with the goal of reducing complaint volume.