Senior Delivery Manager

Chorus Innovations•Long Beach, CA

9d•$120,000 - $135,000

About The Position

Chorus Innovations is a healthcare technology company whose platform supports healthcare, biomedical research, and community health projects. The Senior Delivery Manager drives complex healthcare technology implementations from discovery through go-live and stabilization, serving as the operational owner for assigned client accounts. The role coordinates clients and cross-functional teams across Product, Design, Engineering, Data, Clinical Solutions, QA, Client Success, and leadership to translate scope, client priorities, discovery findings, and technical inputs into executable delivery plans. The Delivery Manager establishes account operating rhythms and governance, communicates status and risks, drives decisions, and keeps commitments aligned with scope, timeline, budget, quality, capacity, and client outcomes. The role actively shapes requirements, coordinates discovery and design, maintains backlog readiness, facilitates handoffs, and prepares clients and teams for UAT, launch, and post-launch support. It also contributes to delivery playbooks and standards and helps improve practices across the delivery lifecycle. Chorus describes itself as mission-driven and focused on democratizing technology development in health and research. The anticipated base salary range for the Los Angeles market is $120,000–$135,000; actual offers depend on skills, experience, and location, and may include additional components such as bonuses, stock options, and benefits.

Requirements

At least 5 years of experience in delivery management, project management, implementation leadership, client delivery, or consulting within a technology, healthcare, public sector, or SaaS environment.
Proven experience managing complex, multi-stakeholder software implementations from planning through launch.
Ability to lead cross-functional teams through ambiguity, competing priorities, and evolving client needs.
Experience translating scope, requirements, designs, and technical inputs into actionable delivery plans.
Demonstrated ability to manage timelines, milestones, risks, dependencies, decisions, and executive-level delivery updates.
Strong client-facing communication skills, including creating clarity, managing expectations, and thoughtfully escalating risks.
Experience working with Product, Design, Engineering, QA, Data, and business stakeholders to move work from discovery through delivery.
Familiarity with agile delivery practices, sprint planning, backlog refinement, and associated tools such as Jira.
Structured, proactive, detail-oriented approach and comfort bringing order to ambiguity.
Strong judgment and ownership mindset, with the ability to identify what needs to happen next and drive it forward.
Background in user acceptance testing, go-live planning, training coordination, launch readiness, and hypercare delivery.

Nice To Haves

Experience in public health, behavioral health, Medicaid, government technology, or healthcare delivery environments.
Understanding of healthcare workflows, care coordination, referrals, assessments, case management, crisis response, EHRs, interoperability, or data migration concepts.
Experience supporting enterprise or public-sector clients with complex governance structures and multiple stakeholder groups.
Experience with contract-to-scope mapping, implementation planning, resource forecasting, budget tracking, or utilization management.
Ability to create executive-ready delivery summaries, portfolio views, dashboards, and operational health reports.
Experience improving delivery operations, creating playbooks, or standardizing delivery processes across multiple accounts or teams.

Responsibilities

Serve as the day-to-day delivery owner for assigned client accounts, maintaining visibility into priorities, status, risks, blockers, decisions, and next steps.
Own account operating rhythms, including internal and client meetings, delivery updates, RAID management, milestone tracking, and escalations.
Build trust with client stakeholders through clear communication, follow-through, and expectation management.
Track client commitments against scope, timeline, budget, and delivery capacity.
Lead and coordinate discovery sessions with relevant internal and client stakeholders.
Ensure discovery produces usable outputs such as workflow decisions, process flows, business rules, requirements, open questions, and follow-up actions.
Partner with Product and Design to turn client input into validated requirements, concepts, designs, and implementation-ready artifacts.
Identify gaps in workflows, requirements, edge cases, dependencies, data needs, and operational assumptions before development.
Drive documented alignment or written sign-off on key requirements and design decisions when needed.
Translate contractual scope, product requirements, and client priorities into a sequenced delivery plan.
Partner with Product, Engineering, and leadership to validate feasibility, sequencing, dependencies, and delivery capacity.
Create and maintain delivery plans, milestone views, Gantt charts, delivery health updates, and executive-ready summaries as needed.
Surface misalignment between contracted scope, sales commitments, product readiness, engineering capacity, and client expectations.
Establish and maintain account governance, including RAID logs, decision logs, action trackers, recurring cadences, and escalation paths.
Track delivery health across timeline, budget, scope, quality, dependencies, risks, and resource needs.
Identify risks and blockers, assess their impact, drive mitigation plans, and escalate with clear recommendations.
Ensure internal teams understand delivery scope, purpose, blockers, and outstanding decisions.
Partner with Product Managers, Technical Leads, and Engineering teams to translate client-specific work into a healthy, prioritized backlog.
Support refinement of epics, user stories, acceptance criteria, test considerations, dependencies, and sequencing.
Ensure tickets meet the agreed definition of ready before entering development and identify unclear requirements or incomplete handoffs before sprint work begins.
Align contributors across Product, Design, Engineering, Data, QA, Clinical Solutions, Client Success, and leadership.
Facilitate handoffs across discovery, design, build, testing, UAT, launch, and hypercare.
Clarify ownership, document decisions, and make next steps visible and actionable.
Own delivery readiness for UAT, launch, go-live, and post-launch stabilization.
Coordinate UAT planning, test scenarios, client validation, defect triage, launch checklists, training readiness, operational handoffs, and hypercare support.
Partner with Product, QA, Engineering, and client teams to track, prioritize, resolve, and communicate issues.
Drive post-launch retrospectives and incorporate lessons learned into future delivery practices.
Contribute to Chorus delivery playbooks, templates, operating rhythms, and standards.
Help standardize practices for discovery, requirements validation, backlog readiness, RAID management, executive reporting, UAT, launch, and hypercare.
Identify lifecycle process gaps and help implement improvements that increase clarity, accountability, and consistency.