Senior Data Center Technician - IT Support

Microsoft • Goodyear, AZ

2d • $34 - $64

About The Position

As a Microsoft Senior Data Center IT Support Technician, you will provide IT support for secure access workstations (SAWs), laptops, servers, and conference-room audio/visual equipment. You will maintain inventory of spare devices and ensure devices have the latest updates and operating systems installed.

Microsoft’s Cloud Operations & Innovation (CO+I) organization powers Microsoft cloud services. In this role, you will help deliver the infrastructure and foundational technologies supporting services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I offers employee development opportunities, including career rotation programs, diversity and inclusion training and events, and professional certifications. Microsoft’s global infrastructure includes more than 200 data centers in 32 countries and millions of servers. The organization emphasizes environmental sustainability and optimization in data-center design and operations.

The role may involve business travel to other metropolitan areas, up to 25% of the time. You must be able to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays. Visa sponsorship is not available; candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• High school diploma, GED, or equivalent; basic knowledge of computer hardware and components; and at least 2 years of experience supporting IT equipment or related technology, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without current or future employer sponsorship.

Nice To Haves

• Associate degree in Computer Science or a related field and/or equivalent work experience, with at least 5 years of experience supporting IT equipment or related technology, or equivalent experience.
• At least 2 years of experience working in a production, mission-critical 24x7x365 data-center environment.
• Applicable certifications such as ASICS/Inventory Control, CompTIA A+, Server+, or Network+, Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), or vendor-specific network certifications.

Responsibilities

• Follow data-center business policies, procedures, and deadlines; escalate compliance and operational-assurance issues to management.
• Review process change notifications, share relevant information, assess impacts on work, answer questions, and provide feedback on process changes.
• Complete assigned tickets independently in line with task-specific KPIs; assist and guide less experienced technicians, escalate complex issues, and temporarily coordinate task assignments when needed.
• Prepare, install, diagnose, troubleshoot, replace, and decommission data-center IT technologies and equipment; provide guidance on standard procedures and interactions among cabling, network, server, and storage equipment.
• Share information and best practices across shifts, support cross-discipline collaboration, and facilitate smooth handoffs of ticketed work.
• Participate in safety briefings, complete required safety training and task hazard analyses, use appropriate equipment and PPE, and report safety concerns, near misses, and incidents.
• Complete security and data-management training, follow relevant policies, escort third-party vendors or IT support when needed, and report physical-security concerns or incidents.
• Complete assigned training and mentor and support other technicians through on-the-job training and guidance.
• Monitor performance indicators and seek guidance from experienced technicians or management regarding client interactions.
• Develop an understanding of cross-functional data-center processes and support partnerships with internal and external stakeholders.
• Diagnose and troubleshoot technical issues and replace faulty network, storage, or server components while minimizing customer or business disruption; escalate potential incident risks promptly.
• Conduct quality-control checks of technicians’ work and verify grounding, staging, labeling, and cabling against safety protocols, deployment standards, and Network Design Templates.
• Prepare, stage, set up, and perform basic hardware startups and shutdowns according to written instructions; guide less experienced technicians and work with others when procedures or safety requirements call for it.
• Perform decommissions, simple and complex changes, and infrastructure refreshes involving cabling, network, storage, and server equipment, following standard procedures.
• Verify that data-bearing devices are identified and processed for eradication or destruction in accordance with applicable standards and procedures.
• Report and escalate technical or safety incidents immediately, participate in incident bridge calls, and perform on-site follow-up actions as directed.
• Support organizational standards and project timelines, with appropriate guidance and stakeholder notification.
• Embody Microsoft’s culture and values.

Benefits

• Career rotation programs, diversity and inclusion training and events, and professional certifications are described as development opportunities. Benefits and other compensation may be available for certain roles; details are provided through Microsoft’s careers pay-and-benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED