IT Lead - Data Center

Wesco • Omaha, NE

3d • $78,000 - $95,000

About The Position

The Data Center IT Lead oversees daily operations and leads technicians responsible for installing, testing, and maintaining IT infrastructure in a data center. The role manages local customer relationships, prioritizes work orders, and ensures timely completion of complex work, including cross-connects, server deployments, circuit testing, custom installations, and cage builds. The lead maintains detailed work records and ensures compliance with company standards and procedures.

The role requires strong technical, leadership, communication, and customer-service skills. The work takes place in a highly secure, structured, loud, temperature-controlled data center operating 24/7/365. It is physically demanding and requires attention to detail and problem-solving, including troubleshooting critical equipment during normal operations and emergencies. The posting describes this as a current vacancy intended for immediate hire.

Requirements

• At least 5 years of related work experience building servers in a production data center environment.
• Ability to read installation drawings, including Visio drawings and spreadsheets.
• Knowledge of cable limitations, including distance limitations.
• Basic understanding of Unix and Windows boot processes, commands, and system command language.
• Ability to troubleshoot switched, multiplexed, media-converted, and intra-building cross-connects.
• Experience troubleshooting circuits with carriers.
• Ability to work days, nights, weekends, and holidays if needed or required.
• Experience maintaining a disciplined approach to managing task assignments.
• Strong communication skills.

Nice To Haves

• Proficiency in Microsoft Office and Outlook.

Responsibilities

• Manage Data Center IT Technicians, daily operations, and project staffing requirements.
• Manage customer relationships at the local site level.
• Run fiber and coax cross-connects using company-approved termination techniques and procedures.
• Prioritize work from the ticket queue and ensure adherence to commit times.
• Maintain detailed written records of work performed in the data center.
• Install, test, and modify cross-connects, ensuring proper dressing of coax, fiber, twisted-pair copper, intra-building cross-connects, and 66-block/110-block terminations.
• Work with customers to troubleshoot issues, including connecting to devices by console and performing basic configuration using DRAC or iLO when needed.
• Deploy cabinet rack-mount PDUs and install cable-management systems, including wire managers and patch panels.
• Rack and stack customer equipment.
• Install and test switched, multiplexed, T1, DS3, OC3-48, Ethernet, GigE, 10Gig, and other cross-connect circuits.
• Conduct carrier circuit maintenance and testing.
• Troubleshoot switched, multiplexed, and media-converted circuits; escalate to and work with the Networking Group as needed.
• Install circuits requiring advanced fiber terminations.
• Escalate service requests that require additional information.
• Perform other duties as assigned.

Benefits

• Eligible employees may receive paid time off, medical, dental, and vision coverage, and retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan, subject to applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed