Senior Data Center Support Services Technician - Washington Vets to Tech (WaV2T)

Oracle•San Antonio, TX

20h

About The Position

The Senior Data Center Support Services Technician installs, maintains, troubleshoots, and optimizes server and network hardware in a mission-critical data center environment. The role responds to and triages incidents affecting facility or IT operations, diagnoses and repairs equipment, manages inventory and logistics, and supports rack commissioning, data center white-space design, and structured fiber and copper cabling. The technician monitors and assigns work in a ticketing environment, mentors less experienced technicians, and trains others in advanced repair techniques. The role follows standard operating procedures and method of procedures for data center change control, and serves as a technical liaison to help technical and non-technical teams identify and resolve resiliency, reliability, and availability risks. This role participates in 24/7 shift rotations and must be located near or willing to relocate to New Mexico.

Requirements

Successfully complete the Server and Cloud Application: Data Center Technician Pathway (WaV2T), including CompTIA Tech+ and/or Linux+ certification, or have equivalent military technical training or work experience.
Have 0–1 years of experience in IT infrastructure, military communications, electronics, or data center support roles; experience gained during military service counts.
Be proficient in troubleshooting servers, networking devices, and IT equipment.
Know data center operations, including electrical systems, cooling, hot-aisle/cold-aisle airflow management, and rack equipment commissioning.
Have strong structured cabling skills, including fiber and copper, and inventory management skills.
Understand systems administration for Linux and/or Windows, command line, and core OS services such as SSH, Telnet, RDP, FTP, NFS, DNS, and DHCP.
Understand networking fundamentals, including DNS and TCP/IP, and IT hardware concepts including RAID, SAN, x86, SCSI, FC, Ethernet, and remote management tools.
Be physically able to lift up to 25 kg and work in confined or elevated settings.
Be located near or willing to relocate to New Mexico.
Demonstrate mission-focused discipline, exceptional documentation, and strong time-management skills.
Demonstrate teamwork, clear communication, and the ability to follow procedures under pressure.
Show commitment to continuous learning, safety, and compliance.
Adapt to new systems and contribute to a collaborative environment.

Nice To Haves

Academic Computer Science certificate (18 college credits) through WaV2T/Saint Martin’s University.
Experience with incident response, escalation, and change management in a technical setting.
Exposure to professional development activities such as resume building, LinkedIn optimization, and mock interviews.

Responsibilities

Install, maintain, and optimize server and network hardware.
Respond to and triage incidents affecting facility or IT operations.
Diagnose and repair servers and networking equipment in accordance with Oracle and industry best practices.
Serve as a technical liaison to technical and non-technical teams.
Manage inventory and logistics, maintaining accurate records of assets and spare parts.
Participate in 24/7 shift rotations to support continuous operations.
Plan and commission new rack equipment, assist with data center white-space design, and perform structured fiber and copper cabling.
Follow compliance, safety, and environmental regulations.
Identify opportunities for server component replacement or upgrades.
Validate cabling and check network environment build and connectivity.
Monitor and assign work in a ticketing environment, mentor less experienced technicians, or implement technical solutions.
Train others in advanced fix and repair techniques aligned with corporate objectives.
Follow SOPs and MOPs for operational data center change control processes.
Provide subject matter expertise to identify and resolve resiliency, reliability, and availability risks.