Senior Data Center Support Services Technician - Washington Vets to Tech (WaV2T)

Oracle•San Antonio, TX

1d•Onsite

About The Position

This role is for a Senior Data Center Support Services Technician within the Washington Vets to Tech (WaV2T) program. The technician will be responsible for identifying opportunities to replace or upgrade server components, validating cabling, and ensuring network connectivity. They will monitor and assign work in a ticketing environment, mentor less experienced technicians, and implement technical solutions. The role involves training on advanced fix and repair techniques aligned with corporate objectives and adhering to standard operating procedures (SOPs) and method of procedures (MOPs) for data center change control. The technician will also act as a technical liaison for both technical and non-technical teams, providing subject matter expertise to identify and resolve risks related to resiliency, reliability, and availability.

Requirements

Successful completion of the Server and Cloud Application: Data Center Technician Pathway (WaV2T), including CompTIA Tech+ and/or Linux+ certification (or equivalent military technical training/work experience).
0-1 years’ experience in IT infrastructure, military communications, electronics, or data center support roles (including experience gained during military service).
Proficiency in troubleshooting servers, networking devices, and IT equipment—enhanced by hands-on labs and real-world scenario training.
Knowledge of data center operations, including electrical, cooling, airflow management (hot aisle/cold aisle), and commissioning rack equipment.
Strong skills in structured cabling (fiber and copper) and inventory management.
Understanding of systems administration (Linux and/or Windows, command line), core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP), networking fundamentals (DNS, TCP/IP), and IT hardware concepts (RAID, SAN, x86, SCSI, FC, Ethernet, remote management tools).
Physically able to lift up to 25kg and work in confined or elevated settings.
Must be located near or willing to relocate to New Mexico.
5 years of experience in client-facing, direct customer support and service, data center, or related field experience OR High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience OR Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.
3 years of experience in IT infrastructure, data center services, or server administration.

Nice To Haves

Academic Computer Science certificate (18 college credits) via WaV2T/Saint Martin’s University.
Experience with incident response, escalation, and change management in a technical setting.
Exposure to professional development activities like resume building, LinkedIn optimization, and mock interviews.
5 years of experience in client-facing, direct customer support and service, data center, or related field experience OR High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience OR Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.
3 years of experience in hyperscale cloud environments.
Data Center or Cloud Industry Certifications.

Responsibilities

Leverage WaV2T practical training and CompTIA certifications to install, maintain, and optimize server and network hardware.
Respond to and triage incidents affecting facility or IT operations using operational prioritization and incident response training.
Diagnose and repair servers and networking equipment in accordance with Oracle’s and industry best practices.
Serve as a technical liaison, communicating clearly with technical and non-technical teams.
Manage inventory and logistics, ensuring accurate record-keeping of assets and spare parts.
Participate in 24/7 shift rotations to support continuous operations, exhibiting teamwork and adaptability in a mission-critical environment.
Plan and commission new rack equipment, assist with data center white space design, and perform structured fiber and copper cabling.
Adhere to compliance, safety, and environmental regulations, reflecting the high standards of your military and WaV2T background.
Provide technical leadership and mentoring on complex projects.
Respond to and resolve incidents quickly to maintain business continuity.
Collaborate across teams and regions to achieve shared business goals.