Senior Data Center Operations Technician - Memphis

SpaceXSI•Southaven, MS

1d•Onsite

About The Position

As a Senior Data Center Operations Technician at SpaceXSI, you will support the health of server and network infrastructure in data centers and Global Points of Presence. The role focuses on improving mean time to detect (MTTD) and mean time to repair (MTTR), following procedures carefully, learning quickly, and maintaining close attention to detail. You must be reachable by cell phone and willing to travel onsite for emergencies as needed. You will understand the equipment under your responsibility and help improve server intake and repair processes. The role includes reporting to the job site during initial construction and providing updates to the engineering team as required. You will troubleshoot and monitor infrastructure, install and maintain racks, servers, switches, cabling, and power equipment, manage inventory and assets, and handle operational tickets and documentation. You will also receive and decommission hardware, coordinate vendor returns, manage spare parts, and define, design, and implement data center network layouts and solutions.

Requirements

High school diploma or equivalency certificate.
At least 5 years of experience working with server, storage, compute, and network hardware.
At least 5 years of experience troubleshooting and repairing servers and networking infrastructure.
At least 5 years of experience in inventory management and ordering, receiving, and shipping server and network equipment.
Subject to pre-employment drug testing and random drug and alcohol testing.
Subject to pre-employment and annual post-employment background checks.
Able to work in tight quarters and perform job functions requiring physical dexterity.
Able to lift up to 35 pounds unassisted.
Comfortable working at heights up to 50 feet with appropriate safety gear.
Comfortable working in an environment requiring exposure to noise.
Available to work evenings and weekends; schedule varies according to site operational needs, and flexibility is required.

Nice To Haves

Strong Linux skills, including navigating directories and filesystems, manipulating files in the shell, configuring user permissions, installing packages and managing software, identifying and applying filesystem types, managing processes with Linux commands, and basic troubleshooting and debugging.
Bash or other scripting experience.
Experience being on call and responding to critical events as needed.
Experience leading data center infrastructure projects.
Curiosity and interest in learning new things within the data center field.
Strong prioritization and time-management skills.
Ability to work in a fast-paced environment.
Attention to detail.
Oracle experience.
Inventory management experience.
At least 4 years of experience in structured copper/fiber cabling.
At least 4 years of experience with power and cooling concepts inside a data center.

Responsibilities

Report to the job site during initial construction and report back to the engineering team as required.
Troubleshoot and monitor servers and networks in data centers and Global Points of Presence.
Rack and stack data center network equipment.
Maintain warehouse inventory and asset management using the internal application.
Label and troubleshoot fiber and optical cables.
Install, troubleshoot, and repair power supply cabling.
Install racks, servers, and switches, including staging racks, cabling, powering up hardware, and handing it off to the provisioning team for customer capacity allocation.
Manage, respond to, and resolve cross-functional data center operations tickets in Jira.
Create and maintain task documentation and standard operating procedures.
Receive and decommission data center hardware.
Coordinate vendor returns for infrastructure under and out of warranty.
Manage spare-parts inventory within the data center.
Define, design, and implement network layouts and solutions within data centers.