Senior Data Analyst, Client Reporting
About The Position
Hello Heart is seeking a Senior Data Analyst to join its Data Science and Analytics group and help drive business decisions. The role focuses primarily on client reporting, clinical outcomes analysis, and data insights that help Customer Success and go-to-market teams demonstrate Hello Heart’s impact to clients. The position reports to the Manager, Data Analytics and works with analysts, data scientists, and engineers across the data team. It also partners with Customer Success, Sales, Marketing, Finance, Product, Medical Affairs, and other go-to-market teams to deliver accurate, actionable reporting for internal stakeholders and external client audiences. The role creates and maintains client reporting, analyzes outcomes and engagement, develops reporting workflows and dashboards, and finds ways to improve and scale reporting processes.
Requirements
- Experience using generative AI and agent-based tools to improve productivity, automate repeatable workflows, accelerate analysis, and strengthen reporting quality.
- At least 3 years of experience in SQL, reporting, data analysis, visualization, or a related analytics role.
- Advanced SQL skills, including building, updating, optimizing, and maintaining complex queries for business reporting.
- Experience with business intelligence and analytics tools such as Looker, Tableau, Power BI, Redash, or similar platforms.
- Professional experience supporting client reporting, customer success analytics, go-to-market analytics, value analytics, or business operations analytics.
- Bachelor’s degree in a quantitative or business field, or equivalent work experience.
Nice To Haves
- Experience working with medical claims data, clinical outcomes data, healthcare data, or digital health data.
- Experience with Python, R, MATLAB, or other data and statistical analysis tools.
- Experience working with data pipelines or data engineering tools such as Apache Airflow or Databricks.
- Experience preparing executive-ready data visualizations, client business reviews, or customer-facing analytics presentations.
- Experience with dbt and modern cloud data warehouses, including building and maintaining reliable, well-documented data models.
Responsibilities
- Collaborate with Customer Success to create, maintain, and present high-quality client reporting materials that highlight clinical outcomes, engagement, impact, and return on investment.
- Summarize and analyze clinical outcomes, feature usage, engagement trends, and data patterns for client, marketing, and commercial materials.
- Partner with Customer Success, Sales, Marketing, Product, Finance, Medical Affairs, and other teams to understand business needs and deliver actionable analyses.
- Define and manage data collection requirements across systems and functions to support consistent reporting, analysis, and insights.
- Use SQL to build, update, optimize, and maintain complex queries and reporting workflows for client reporting and go-to-market decision-making.
- Build and maintain interactive dashboards that enable self-service reporting for Customer Success, go-to-market, and product teams.
- Explore data to identify patterns, trends, risks, and opportunities to improve client outcomes, business growth, and operational efficiency.
- Translate complex data into clear visualizations and presentations for executives, internal stakeholders, and external partners.
- Identify opportunities to automate recurring reporting, improve data quality, and scale reporting processes using SQL, AI, and modern analytics tools.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
