Senior Customer Technology Manager

ASML•Boise, ID

About The Position

The Senior Customer Technology Manager (CTM) shapes customers’ future technology roadmaps and translates customer needs into business opportunities, product requirements, and roadmap priorities. Working across customer technology strategy, business development, and product management, the CTM builds trusted relationships with customer stakeholders, identifies future challenges and opportunities, and drives adoption of ASML innovations. The role serves as a primary bridge between customers and ASML’s Business Lines, ensuring customer requirements are understood, prioritized, and translated into solutions. The CTM influences customer technology decisions and ASML product development by aligning stakeholders around a shared vision and creating business cases that accelerate technology adoption and customer value. The position requires up to 10% domestic and international travel. It involves routine sitting, walking, talking, hearing, keyboarding and handling objects, as well as stooping, kneeling, crouching, twisting, reaching, and stretching. Occasional campus movement and lifting or moving up to 20 pounds may be required. Candidates must have a valid driver’s license and passport and be legally authorized to access controlled technology before beginning work.

Requirements

Master’s degree in a related technical discipline.
At least 10 years of experience in semiconductor technology, equipment, process development, product management, business development, customer support, or a related field.
At least 8 years of experience engaging effectively with technical experts, business leaders, and executive stakeholders.
At least 8 years of experience working with semiconductor manufacturing, technology roadmaps, and customer innovation cycles.
At least 5 years of demonstrated success influencing stakeholders across organizational boundaries and driving complex, cross-functional initiatives.
At least 8 years of experience demonstrating strong communication, business acumen, and stakeholder management skills in customer-facing or strategic roles.
At least 5 years of experience translating customer requirements into product strategies, business opportunities, technology roadmaps, or portfolio decisions.
Ability to observe and respond to people and situations and interact with others encountered in the course of work.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Ability to perform effectively in a demanding environment with changing workloads and deadlines.
Results-driven approach, ownership, and accountability.
Ability to identify bottlenecks and drive improvements.
Excellent time management and delegation skills.
Ability to prioritize and organize actions effectively and efficiently.
Valid driver’s license and passport.
Legal authorization to access controlled technology before beginning work.

Responsibilities

Own understanding of customer technology roadmaps, challenges, and future requirements.
Anticipate customer needs for future technology nodes and translate them into product and service requirements.
Drive customer adoption of new products, capabilities, and services by demonstrating technical and business value.
Assess technical feasibility, define customer-specific requirements, and support validation of new products and installed base solutions.
Shape customer technology strategies through engagement with engineering, manufacturing, and technology management stakeholders.
Represent the customer’s perspective within ASML and ensure customer requirements are reflected in product and service roadmaps.
Consolidate customer input and communicate roadmap priorities, capability gaps, and emerging opportunities to Business Lines and senior management.
Support executive engagements, including Technology Roadmap Meetings (TRMs), Executive Review Meetings (ERMs), and strategic customer discussions.
Identify portfolio gaps and advocate for investments that address future customer needs.
Identify and develop business opportunities by connecting customer challenges with ASML’s technology portfolio.
Build business cases demonstrating the value of new products, services, upgrades, and productivity improvements.
Collaborate with Account Managers, Service teams, Applications, and Product Management to create opportunities and drive technology adoption.
Support negotiation of technical specifications, performance requirements, and customer-specific solution configurations.
Build trusted relationships with customer stakeholders, from technical experts through senior management, and influence decision-making across customer organizations and ASML.
Lead cross-functional teams across Business Lines, Customer Support, Applications, Product Management, Service, and Sales.
Facilitate alignment between customer priorities and ASML strategic objectives.
Ensure customer technology requirements are understood, translated, and successfully implemented.
Monitor customer satisfaction related to product performance, roadmap alignment, and technology adoption.
Support successful technology node transitions and introduction of new products and services.