Senior Customer Support Engineer

Collibra•New York, NY

7d•$116,000 - $145,000•Hybrid

About The Position

Joining Collibra’s Customer Support team. Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction. As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them. This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Requirements

4+ years in a customer facing role, ideally in a SaaS environment
Analytical and methodical problem solving skills
Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
Experience troubleshooting web-based applications
Experience with Java and REST API
Experience working closely with software developers
Knowledge of certificates - SSL, SSO, PostgreSQL preferred.
Experience maintaining software running in production.
A bachelor’s degree or equivalent work experience is required.
This position is not eligible for visa sponsorship.
Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

Nice To Haves

Knowledge of certificates - SSL, SSO, PostgreSQL

Responsibilities

Analyzing complex customer issues to determine the root cause.
Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.