Senior Engineer I, Customer Support
Kulicke & Soffa•Fort Washington, PA
•Onsite
About The Position
The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers’ satisfaction through reliability and proactive on-site support.
Requirements
- Engineering degree/Technical Study
- Familiarity with the technical aspects of equipment
- At least 5 years of relevant working experience
- Strong K&S relevant machine knowledge
- Data analysis skills
- Strong problem solving skills
- Excellent communication skills
Responsibilities
- On site installation of equipment including new equipment, upgrades and also system relocation
- Providing troubleshooting for both hardware and software.
- Providing responsive telephone and email support, ensuring customers' successful use of equipment
- Developing buy-off receipts
- Instructing and Training customers in the use of the equipment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
