Senior Customer Support Engineer (Americas)
About The Position
Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations. Recently raising $50M in Series B funding, Qdrant is growing rapidly and committed to transforming how AI understands and interacts with data. As a remote-first company, Qdrant believes diverse backgrounds, perspectives, and experiences fuel innovation. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup.
Requirements
- Strong experience in a customer-facing support or infrastructure role.
- Proficiency in Python or similar language.
- Good understanding of Kubernetes and managing workloads.
- Experience with cloud environments (AWS, GCP, or Azure).
- Excellent communication and collaboration skills across technical and non-technical audiences.
- Familiarity with vector databases or similar search technologies.
- A proactive, problem-solving mindset and willingness to take ownership.
Nice To Haves
- Experience troubleshooting complex issues with customer production deployments.
- Experience with observability tools and automating support workflows.
- Understanding of DevOps tools and practices.
Responsibilities
- Provide direct technical support to customers, addressing issues related to Qdrant's vector database and SaaS platform.
- Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
- Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
- Build and improve internal tooling for support workflows and observability.
- Participate in the on-call rotation to ensure timely response to critical issues.
- Create and maintain clear, useful internal and customer-facing documentation.
- Lead by example through excellent technical work, initiative, and collaboration with stakeholders.
Benefits
- Competitive salary with additional perks.
- Flexible working hours and async-friendly culture.
- High ownership and real impact.
- Open-source, engineering-driven culture.
- Choose your own laptop equipment.
- 401k match
- Health, dental, and vision insurance
- Flexible PTO policy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
