(Senior) Customer Success Manager (all genders)

Lingoda

4d•Hybrid

About The Position

Lingoda is seeking an (Senior) Customer Success Manager to join their team. This role is based in Berlin or remote within Germany. The mission is to provide a hands-on approach to managing inbound customer requests, ensuring a smooth end-to-end customer experience from initial inquiry through to deal closing, onboarding, and ongoing support. The position combines operational execution with process thinking, involving managing incoming requests, independently closing smaller deals, and supporting Key Account Managers on larger deals and implementations. A significant aspect of the role will be to build and improve processes to support scaling, especially in areas lacking clear structure. The ideal candidate should be comfortable creating clarity, thinking from a customer perspective, and taking full ownership.

Requirements

Several years of experience in Customer Success, Sales Operations, or a similar role
Fluent in German and English
Strong sense of ownership and ability to work independently in ambiguous environments
Hands-on mentality with a willingness to dive into operational work
Strong experience with HubSpot
Structured thinking combined with a strong customer focus and communication skills

Responsibilities

Independently close smaller deals and manage them in Hubspot
Support Key Account Managers on larger deals and enterprise customers
Assist in structuring deals and ensuring smooth internal coordination
Act as an operational backbone during complex sales processes
Manage and respond to inbound customer requests via email (ticket-like workflow)
Ensure a seamless onboarding experience for new customers
Own the end-to-end customer journey from contract closing to successful course start
Build and improve processes where none exist yet
Identify gaps, inefficiencies, and friction points in the customer journey
Develop scalable solutions to support future growth

Benefits

Approachable leaders and transparent communication
Company events and colleagues who are always happy to socialise + budgets towards team building events!
An inclusive environment with great team spirit and passion for languages
A well-structured and exciting onboarding process to set you up for success!
The possibility to work remotely from your home or in the office located in the heart of Berlin
Learning & development opportunities
Free access to our language classes
Mental Health programs
Corporate benefits & pension funds
30 vacation days per year
Free snacks & drinks at the office
The modern hardware necessary for your work (n/a for freelancers)
Flexible working hours