Senior Customer Success Manager (m/f/d)

Boardwise

4d • Remote

About The Position

As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Requirements

• Based in Germany
• Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
• Experience working with enterprise customers and complex stakeholder structures
• Strong communication and stakeholder management skills in German and English
• Ability to consult customers, lead workshops, and translate complexity into clear next steps
• Structured, proactive, hands-on, and customer-first mindset

Nice To Haves

• Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus

Responsibilities

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
• Lead implementation and change projects with multiple stakeholders
• Consult customers on governance, meeting preparation, collaboration, and decision-making processes
• Facilitate onboarding sessions, workshops, trainings, and enablement formats
• Identify adoption risks and develop clear actions to increase usage and customer value
• Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
• Share customer feedback and insights with Product, Tech, Sales, and Leadership
• Improve CS processes, playbooks, and scalable enablement materials

Benefits

• 100% remote work
• flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent, trust-based culture with fast decision-making
• 2–3 offsites and workshops per year
• Clear development paths and a steep learning curve

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed