Customer Success Manager (f/m/d)

Cropster•Sacramento, CA

1d•Remote

About The Position

As a Customer Success Manager at Cropster, you will serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships. This vital role focuses on helping customers achieve desired outcomes through effective product utilization by driving adoption, retention, and growth, aligning customer needs with product capabilities, and reducing churn while strengthening loyalty. This role is ideal for someone who excels at building strong customer relationships, understands business and product strategy, and is passionate about driving customer success, retention, and long-term growth.

Requirements

A Bachelor's degree in Business, Marketing, or a related field.
Several years of experience in a Customer Success or customer service role, ideally in a B2B SaaS environment, with a track record of increasing customer retention and satisfaction.
Written and verbal fluency in English and Spanish.
Strong communication and a passion for delivering a top-notch customer experience.
Demonstrated ability to manage multiple accounts, drive growth, retain customers, and expand business opportunities.
Organized and self-motivated with strong analytical and problem-solving skills.
Comfortable working independently in a fast-paced setting.
A goal-oriented mindset and the persistence to follow through on sales opportunities.
Currently, Cropster will only employ those who are legally authorized to work in the US for this opening.

Nice To Haves

Experience in the coffee industry or familiarity with Cropster’s market.
Proficiency in CRM platforms such as HubSpot or Salesforce.
Understanding of technical SaaS products and subscription-based models.
Willingness to travel occasionally (up to 15%) for industry events and customer visits.

Responsibilities

Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements.
Lead discovery calls, product demos, and consultative conversations with existing accounts.
Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services.
Partner with an expansive existing customer base to minimize churn and maximize value.
Drive recurring revenue by identifying expansion opportunities and upselling existing customers.
Analyze account performance and provide actionable recommendations for growth.
Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities.
Track and report on pipeline, account activity, and key metrics that support revenue growth.
Gather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives.
Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives.