Senior Customer Success Manager

Interface.ai is seeking a Senior Customer Success Manager to join their team. The role involves building and maintaining strong relationships with enterprise clients and ensuring their success through the use of the company's AI-powered customer experience platform. The Senior Customer Success Manager will serve as the primary point of contact for clients, understand their needs, and collaborate with internal teams to develop and deliver solutions. Additionally, they will monitor client usage, provide guidance on leveraging the platform, and act as an advocate for clients internally.

• Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
• Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai.
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
• Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services.
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
• Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies.
• Provide regular updates and reports to internal stakeholders on client health and usage.

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
• Strong understanding of SaaS business models and software development lifecycles.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively.
• Strong analytical and problem-solving skills, with the ability to identify and address client needs.
• Knowledge of the financial services industry is a plus.

• Remote First Policy
• Comprehensive Insurance Policy
• A chance to have a big impact early in your career