Senior Customer Service Representative (Treasurer's Office)

Bernalillo County•Albuquerque, NM

22h•Onsite

About The Position

The Senior Customer Service Representative receives and responds to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. This role involves entering documentation requests into computer systems, databases, and spreadsheets. The representative generates and follows up on work orders, including dispatching animal care calls, processing public works requests for services, and managing collection calls. Within the Treasurer's Office, this position researches various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters. It also involves assisting customers with complex tax questions, researching records, and providing training for division personnel. The role requires conducting detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits, and other research projects, communicating findings to taxpayers, and preparing reports for department administration.

Requirements

High School Diploma or GED.
Two (2) years of work experience in clerical or office administration setting or related field.
Any equivalent combination of related education and/or experience may be considered.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to all County safety guidelines.
Complete all FEMA training(s) assigned to this position.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
Complete required supervisor training, if applicable.

Responsibilities

Receives and responds to telephone calls for information in a calm and efficient manner.
Enters documentation requests into the computer, database, and/or various types of spreadsheets.
Generates work orders and follows up to close-out various work orders.
Dispatches animal care calls, public works requests for services, and places and tracks collection calls.
Researches various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters.
Assists customers with complex related tax questions and researches records as necessary.
Provides training for personnel assigned to the division.
Conducts detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects.
Communicates findings to taxpayers and prepares reports for department administration.
Maintains confidential taxpayer files and documents.
Receives, accounts for, and records payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments.
Monitors and verifies source documents in processing tax and miscellaneous payments.
Calculates interest and penalty charges on delinquent accounts.
Researches and prepares payment adjustment forms for tax refunds and re-applies.
Researches and prepares tax release documents for Manufactured/Mobile home liens and releases.
Processes Platt tax payments, requiring research to ensure validity of documentation before Platt receives final authorization.
Researches, processes, completes, reviews, and maintains necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions.
Assists with daily updates to the tax roll, including changes in ownership, values, exemptions, and legal descriptions.
Processes, prepares, and when necessary completes interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations.
Responds to tax roll and tax related questions both orally and in writing.
Reviews and verifies system entries and information on data processed reports.
Performs varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming and coverage tasks.
Assists in the training of personnel.