Customer Service Representative, Senior

Buckland • Laredo, TX

1d

About The Position

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for a Customer Service Representative, Senior. This position is responsible for acting as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Requirements

• High School Diploma or equivalent.
• CCS Designation (US NB and CND only).
• Minimum 5 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
• Bilingual in Spanish/English (US SB only).
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CND/USA/MX.

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Assist clients with import/export clearance of goods through the applicable border.
• Follow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Identify and address opportunity areas to meet customer demands

Benefits

• Competitive salary
• benefits package
• matching retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED