Senior Customer Service Representative (Treasurer's Office)

Bernalillo County•Albuquerque, NM

2d•$19 - $27•Onsite

About The Position

The Senior Customer Service Representative (Treasurer's Office) receives and responds to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. This role involves entering documentation requests into computer systems, databases, and spreadsheets. The representative will generate and follow up on work orders, including dispatching animal care calls, processing public work requests, and managing collection calls. The position also involves researching mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters, assisting customers with complex tax questions, researching records, and providing training for division personnel. Detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits, and other research projects will be conducted, with findings communicated to taxpayers and reports prepared for department administration. The role includes maintaining confidential taxpayer files, processing and recording payment transactions, monitoring and verifying source documents, calculating interest and penalties on delinquent accounts, and preparing adjustment forms for refunds and re-applications. Additionally, the representative will research and prepare tax release documents, process Platt tax payments, and handle various documents and reports for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions. Daily updates to the tax roll, including changes in ownership, values, exemptions, and legal descriptions, will be assisted with. Processing and preparing interest and penalty removals, payment under protest money, Top 10 Taxpayers lists, 10-year tax searches, and condemnations are also part of the duties. Responding to tax roll and tax-related questions orally and in writing, and reviewing system entries and data processed reports are required. The role performs varied customer service functions, acting as a liaison for volunteer groups and taxpayers in specialty areas, engaging in collection efforts on delinquent taxes, and performing clerical, microfilming, and coverage tasks. Assistance in training personnel is also a responsibility. The information provided outlines the general nature and scope of duties and may vary based on specific job assignments.

Requirements

High School Diploma or GED.
Two (2) years of work experience in clerical or office administration setting or related field.
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to all County safety guidelines.
Complete all FEMA training(s) assigned to this position.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
Complete required supervisor training, if applicable.

Responsibilities

Receives and responds to telephone calls for information in a calm and efficient manner.
Enters documentation requests into the computer, database, and/or various types of spreadsheets.
Generates work orders and requires follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls.
Researches various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters.
Assists customers with complex related tax questions and research records as necessary.
Provides training for personnel assigned to the division.
Conducts detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects.
Communicates findings to taxpayers and prepares reports for department administration.
Maintains confidential taxpayer files and documents.
Responsible for receiving, accounting, and recording payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received.
Monitors and verify source documents in processing tax and miscellaneous payments.
Calculates interest and penalty charges on delinquent accounts.
Researches and prepares payment adjustment forms for tax refunds and re-applies.
Researches and prepare tax release documents for Manufactured/Mobile home liens and releases.
Processes Platt tax payments, which require research to ensure validity of documentation before Platt receives final authorization.
Researches, processes, completes, reviews, and maintains necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions.
Assists with daily updates to the tax roll, which include but are not limited to changes in ownership, values, exemptions, and legal descriptions.
Processes, prepares, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations.
Responds to tax roll and tax related questions both orally and in writing.
Reviews and verifies system entries and information on data processed reports.
Performs varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming and coverage tasks.
Assists in the training of personnel.