Senior Customer Quality Engineer - Data Center Networking Products

Advanced Micro Devices, Inc • San Jose, CA

10d

About The Position

AMD is seeking an experienced Senior Customer Quality Engineer to lead customer quality engagements for strategic data center, networking, and AI infrastructure customers. The role supports AMD networking products, including DPUs, SmartNICs, AI-NICs, high-speed Ethernet adapters, and related technologies for hyperscale, cloud, enterprise, and AI infrastructure customers. The engineer is the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle.

The position works closely with customers and AMD teams across sales, field application engineering, product line quality, operations, design, reliability, and manufacturing. It leads customer quality activities, critical escalations, and root-cause investigations; supports new product introductions and failure analysis; and represents customer needs within AMD. Through data-driven insights, process improvements, and cross-functional collaboration, the role advances product quality, reliability, field performance, and customer relationships.

Requirements

• Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related technical discipline.
• Excellent communication, presentation, and customer-facing skills.

Nice To Haves

• Advanced degree preferred.
• Proven experience in semiconductor, electronics, server, networking, or data center industries.
• Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Failure Analysis, or Technical Customer Support.
• Proven experience supporting hyperscale cloud customers, OEMs, ODMs, or large enterprise accounts.
• Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, and test operations.
• Experience managing customer scorecards, DPPM targets, field quality performance, and quality improvement initiatives.
• Experience leading customer escalations, executive communications, and cross-functional problem-solving efforts.
• Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.
• Experience with server platforms, x86 processors, AI accelerators, networking products, Ethernet adapters, SmartNICs, DPUs, AI-NICs, or high-performance data center infrastructure.
• Experience supporting networking products, PCIe cards, NICs, SmartNICs, DPUs, AI cluster interconnects, storage networking, or hyperscale/cloud networking deployments.

Responsibilities

• Serve as the primary customer quality lead for strategic customers, driving customer satisfaction, quality performance, and issue resolution across the product lifecycle.
• Own customer quality scorecards.
• Lead critical customer escalations and root-cause investigations.
• Partner with cross-functional teams to improve product quality, reliability, and field performance.
• Support new product introductions.
• Provide technical guidance on customer issues and failure analysis.
• Lead customer audits and executive reviews.
• Act as the voice of the customer within AMD.
• Use data-driven insights, process improvements, and collaboration across engineering, manufacturing, and quality teams to drive continuous improvement and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior